Hear ye! Hear ye!
And thus it was, in the year of 2018, in the month of May, in the week beginning of the 14th, that the Vulnerable Customers Team appeared into the digital space known as the Monzo Community Forum to participate in the Weekly Q&A. Verily, this event would be sure to go down in history, and indeed the citizens of Monzotown looked forward to this auspicious day. Questions were sure to be asked! Answers were sure to be given!
Yet, before such an event could occur, a decree was issued, stamped in Hot Coral. It was decreed that the citizens of Monzotown should certainly seek the sum of all previous Q&A knowledge before embarking on the new journey. A fair and logical request!
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations ♂
Week 6 : Naz Malik, Technical Specialist
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media)
Week 8 : Emma Northcott, COps Scaling Team
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain
Week 10 : Maria Campbell, Head of People
Week 11 : Jim Amey, Night COps Captain
Week 12 : Richard Cook, Online Community Manager
Week 13 : Beatrice Borbon, Content & Press Manager
Week 14 : Tom Blomfield, CEO
Week 15 : Ella Johanny, COps/Hiring
Week 16 : Harry Ashbridge, Writer
Week 17 : Beth Scott, Overnight COps
Week 18 : Georgie Parmenter, Executive Assistant to the Founders
Without further ado, let’s meet the team. Please read the blog first!
It’s Stuart, Chris, Natalie and Dan in the Hot Coral Hot Seats™️!
Get your questions in… And they will be answered!