Note : All Monzo Q&As to date can be found here
Monzo Forum Family! I’m still in Cardiff!
Spent the tail end of last week filming stuff in the London office (you’ll find out very soon!) then headed back to Birmingham for the weekend and then back here to our Cardiff office for another week.
It’s all systems go here at Monzo as we race towards that magical million! (949,350 as I’m typing this!!)
Time to activate those hype thrusters.
Now, a quick glance at our list of previous Q&A’s shows that we haven’t yet had someone from this particular team do a Q&A yet, so that’s great news! Gives you all a chance to ask some questions that haven’t been addressed before.
But you all know the rules by now. Before we meet this week’s guest, it’s catch up time.
Catch up on all the previous Q&A’s here!
Click here to see all previous Q&As
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations ♂
Week 6 : Naz Malik, Technical Specialist
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media)
Week 8 : Emma Northcott, COps Scaling Team
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain
Week 10 : Maria Campbell, Head of People
Week 11 : Jim Amey, Night COps Captain
Week 12 : Richard Cook, Online Community Manager
Week 13 : Beatrice Borbon, Content & Press Manager
Week 14 : Tom Blomfield, CEO
Week 15 : Ella Johanny, COps/Hiring
Week 16 : Harry Ashbridge, Writer
Week 17 : Beth Scott, Overnight COps
Week 18 : Georgie Parmenter, Executive Assistant to the Founders
Week 19 : Vulnerable Customers Team
Week 20 : Leah Templeman, Interim VP People
Week 21 : Daniel Chatfield, Backend Engineer, Fincrime & Security
Week 22 : Valerio Magliulo, Product Manager - Revenue Team
Week 23 : Sam Watkin, Operations Analyst
Week 24 : Kieran McHugh, Backend Engineer
Week 25 : Jonas Huckestein, Co-Founder and Chief Technical Officer
Week 26 : Annual Report Edition with Tristan Thomas and Julie Oey
Week 27 : Zander Brade, Lead Product Designer
Week 28 : Richard Dingwall, Payments Engineer
Week 29 : Oliver Beattie, Head of Engineering (Reliability Report Special)
Week 30 : Bruno Vaz Moço, Product Manager (Scalers)
Week 31 : Dillon Van Auken, Remote COps Team Lead and Vegas Project Team Lead 🂡
Week 32 : Rhys Davies, COps Cardiff Office
Week 33 : Emily Parrett, COps Call & The Gang
Week 34 : Liam Houghton, Ops Fixer
All done! Great!
This week in the Hot Coral Hot Seat™️ we’ve got Frances Coyle from our Legal Team!
Frances has been here since Oct 2017
She’s currently working on helping our lending and product team create amazing products
Interesting fact about Frances
"I’ve worked for fintechs across the Netherlands, Sweden and Singapore and all my material possessions fit into 10 medium sized moving boxes "
Her favourite thing about working here?
She forgot to fill in this part of the spreadsheet, so we’re left in suspense
Alright folks… get your questions in and Frances will be here later in the week to answer them!!!