Fantastic Forum Folk!
Forget what you’re fidgeting with, for fun times you’ll find forthwith!
Fresh from hosting Episode 6 of The Bulletin yesterday, I am once again proud to present another edition of Staff Community Q&A!
Last week, we had a very special Q&A - it was our first Team Q&A with the Vulnerable Customers team.
If you haven’t read through all of our previous Q&A’s, you can do so below!
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations ♂️
Week 6 : Naz Malik, Technical Specialist
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media)
Week 8 : Emma Northcott, COps Scaling Team ️
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain
Week 10 : Maria Campbell, Head of People
Week 11 : Jim Amey, Night COps Captain
Week 12 : Richard Cook, Online Community Manager
Week 13 : Beatrice Borbon, Content & Press Manager
Week 14 : Tom Blomfield, CEO
Week 15 : Ella Johanny, COps/Hiring
Week 16 : Harry Ashbridge, Writer
Week 17 : Beth Scott, Overnight COps
Week 18 : Georgie Parmenter, Executive Assistant to the Founders
Week 19 : Vulnerable Customers Team
This week, I’m so happy to say we’ve got one of my favourite people at Monzo in the Hot Coral Hot Seat™️!
Leah Templeman (@leah) is one of those all-around awesome people for whom any particular job title just doesn’t seem to state enough about just how much she does and how much she brings to the company. In the past, she’s been our Head of Operations, more recently she’s done an incredible amount of work for our COps Scalers team (the team that helps all of our COps do the best job possible, addressing things like productivity, and improving tooling) and she has now become our Interim VP of People!
As I mentioned in a previous post, Leah was one of the people that did my interview way back in 2016, and she was also the first person at Monzo I ever spoke to, when she called me up after my initial application She immediately set the standard of the company I very quickly found Monzo to be - a company that cares about both staff and customers on a very deep level. I legitimately cannot imagine what this company would look like without her!
Leah has been here at Monzo since all the way back in February 2015 - she’s currently working on building out our awesome People team… and as for a Fun Fact, it’s a pretty cool one - Leah won Gold at the European Championships playing Lacrosse for England! Amazing!!!
Alright folks… Get your questions in, and Leah will be here later in the week to answer them!!!