Hello townspeople of forumland!
Another 7 days have passed in Earth Time, and once again, the time has arrived for the Weekly Staff Q&A!
Here to bring you Information! Education! Entertainment! Some might say… Edumationtainment! No. Nobody would say that, because as of this moment in time, that’s not a word. English, however, is an ever evolving language, and in years to come, this forum may be referenced as the first usage of a new word and I will be considered the Shakespeare of my time. Maybe. We try not to predict the future, unless it’s do with awesome upcoming improvements to your favourite financial app
Have you done your homework and read through all 7 of our previous Monzo Q&As? No? Better make like Van Halen or Kriss Kross and jump to the threads below
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations ♂️
Week 6 : Naz Malik, Technical Specialist
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media)
This week’s guest in the hot coral hot seat, ready to answer all questions… It’s the one and only Emma Northcott from our COps Scalers Team!
Emma has been with us since March 2016, doing a huge amount of work in Customer Operations, helping develop all of the procedures we have, and a whole lot more, and is currently working on our COps Scalers team, which is a relatively new team, whose mission is to keep our huge COps team happy and productive! This includes working on things like Employee Wellness programs, salary and personal progression, training and development programs and much more. It’s a really important team because our COps team is now the biggest team at Monzo in sheer numbers by quite a margin, and is also a role that can have high turnover if people aren’t comfortable or feel they aren’t able to develop in the way they want to.
Emma was one of the first people I personally met at Monzo since she was one of the 4 people that did my interview when I started! We immediately got along, since she’s originally from Portland, Oregon in the US, and I used to live there myself for a while as I have family in Oregon! I think she was happy to meet somebody who actually knows where it is and is aware of the awesomeness of Voodoo Doughnut She also used to work at Crowdcube before Monzo, a company that many of you should be familiar with as we’ve used them for our crowdfunding rounds
(Here is a photo of Portland because it’s awesome and you should all visit)
Fun fact : Emma played on the US junior national racquetball team when she was 14! That’s your cue to google what exactly racquetball is Her favourite thing about working here? The people
So get your questions in for Emma, she’ll be here on Thursday to answer them!