It’s Remote Week here at the Monzo Office! What does that mean? Well, it means it’s 11pm here in the Monzo office and I am sat here with all my lovely remote people!
Yes, 43 of us remote workers have descended onto Monzo headquarters leading to lots of rambunctiousness, confused stares from the day team (who are these people and why do they all look vaguely familiar?) and midnight feasts
Just because it’s Remote Week doesn’t mean you aren’t subject to the RULES! It’s catch up time.
Read 'em and weep! (tears of joy at how many people have spent their time answering questions for all you lovely community folk)
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations ♂️
Week 6 : Naz Malik, Technical Specialist
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media)
Week 8 : Emma Northcott, COps Scaling Team ️
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain
Week 10 : Maria Campbell, Head of People
Jim describes his role as “Making sure new night COPs feel at home and that smiles are being put on faces” and one fun fact about Jim is that he’s in an Oscar winning film!
Jim’s favorite thing about working at Monzo : "The way that everyone will help out another person if they need a hand, from rescuing an iPhone to just needing someone to listen to you vent "
Also a bunch of us went to The Crystal Maze today and I’m fairly sure that was Jim’s idea. I’m not sure how that relates to the Q&A but it was awesome, and I just felt like you should all know that.
So get your questions in!
What IS a Night COp Captain? What do they? Why is, and where? And other such lines of questioning!
Jim will be here on Thursday with all the answers, to life’s most mysterious questions… But you need to ask them first! Go, go, go!!