With the Easter weekend upon us, lots of people taking a well deserved break, and me being smack-dab in the midst of a secret project that I am not allowed to say anything about (no, nothing to do with anything related) we are taking a break from weekly Q&A for this week!
I thought I’d use this time to gather some feedback.
Here’s all the ones we’ve done so far.
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations ♂️
Week 6 : Naz Malik, Technical Specialist
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media)
Week 8 : Emma Northcott, COps Scaling Team ️
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain
Week 10 : Maria Campbell, Head of People
Week 11 : Jim Amey, Night COps Captain
Week 12 : Richard Cook, Online Community Manager
Week 13 : Beatrice Borbon, Content & Press Manager
6 x COPs Team
2 x Marketing & Community
2 x Scalers
2 x People Team
1 x Product
Which ones have you really enjoyed - how can we improve - do you have any suggestions for improving the format? Most importantly - who do you really want to see in the Hot Coral Hot Seat™️?
I have a couple of people lined up for the next few weeks from teams that we haven’t yet heard from, but as with everything at Monzo, we want your thoughts on what you want to see! So let me know and I’ll get out my Hot Coral pen and my Hot Coral notebook and take down some notes… or maybe just pop them in Google Keep, or Evernote, since I’m paying for it and probably not getting my money’s worth