It’s time for my favourite part of the week. Maybe yours too? The time when you get to have a little insight into the mysterious inner workings of Monzo HQ. Actually, we’re not mysterious at all. We basically tell you everything. Most things, anyway. Why not, eh? None of that obfuscating fog in the Monzo office. Perhaps some brain fog on a Monday morning, but that’s pretty much it
I had some feedback that the list, was missed. A missed list. So here’s a twist - the return of the missed list!
In the Hot Coral Hot Seat™️ this week, we have our resident wordsmith, the man responsible for explaining and laying out our Tone of Voice, the legend himself, Harry Ashbridge!
Fun Fact about Harry : He can speak backwards!!!
Harry’s fave thing about working for Monzo?“Lovely, smart, caring people”
Alright y’all. Let’s do this. Get the questions in, and Harry will be here later in the week to answer them!
At what stage of launching or revising a product do you get involved? Is tone of voice and clear understandable English included from the start or added as a finished tweek (…by monkeys)
Btw the by monkeys thing is brilliant. Has really helped me at work
You have an interesting job role. Can’t think of a good question but I’ll bring up something that has on occasion bugged me about how Monzo has written something
In the screenshot I get that technically the way it is written is completely correct.
However whenever I use the feature I always include myself when counting how many people I want to split the transaction between for some reason. I get that it’s just me being a fool, but sometimes when you read it quickly and your not thinking.
Couldn’t you work your magic and make it clearly.
Perhaps it should ask “how many other people do you want to share this with?”
There’s been a bit of discussion over here about the power of words and impact on different folk of the choices made.
I was wondering how much thought goes into what are sometimes basic words (like “salary”). And, as a follow up, are you ever hamstrung by regulation in terms of what you want to say?