Monzo Forum Crew, what is up??!!
I am back and I request the highest of fives!
It’s time for my favourite part of the week. Maybe yours too? The time when you get to have a little insight into the mysterious inner workings of Monzo HQ. Actually, we’re not mysterious at all. We basically tell you everything. Most things, anyway. Why not, eh? None of that obfuscating fog in the Monzo office. Perhaps some brain fog on a Monday morning, but that’s pretty much it
I had some feedback that the list, was missed. A missed list. So here’s a twist - the return of the missed list!
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations ♂️
Week 6 : Naz Malik, Technical Specialist
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media)
Week 8 : Emma Northcott, COps Scaling Team ️
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain
Week 10 : Maria Campbell, Head of People
Week 11 : Jim Amey, Night COps Captain
Week 12 : Richard Cook, Online Community Manager
Week 13 : Beatrice Borbon, Content & Press Manager
Week 14 : Tom Blomfield, CEO
Week 15 : Ella Johanny, COps/Hiring
Let’s get this show on the road!
In the Hot Coral Hot Seat™️ this week, we have our resident wordsmith, the man responsible for explaining and laying out our Tone of Voice, the legend himself, Harry Ashbridge!
Fun Fact about Harry : He can speak backwards!!!
Harry’s fave thing about working for Monzo? “Lovely, smart, caring people”
Alright y’all. Let’s do this. Get the questions in, and Harry will be here later in the week to answer them!