Citizens of the Hot Coral Digital Domain!
I trust you wonderful people are all having a fantastic week? We certainly are… and it’s only going to get more fantastic as the week goes on! (make of that comment what you will )
I just returned from London having filmed a wonderful episode of The Bulletin with the one and only @matt - We got to talk about all kinds of cool things like the early days at Monzo and our BIG LIST!
We’ve also spruced up our Instagram page a little bit so (shameless plug) you should go on follow us on there! Tag us in a photo with your Monzo card on display and who knows, you could end up on our story! Fame at last!
I want to tell you all a little story. It’s relevant to this Q&A. But first, catch up time!
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations ♂️
Week 6 : Naz Malik, Technical Specialist
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media)
Week 8 : Emma Northcott, COps Scaling Team ️
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain
Week 10 : Maria Campbell, Head of People
Week 11 : Jim Amey, Night COps Captain
Week 12 : Richard Cook, Online Community Manager
Week 13 : Beatrice Borbon, Content & Press Manager
Week 14 : Tom Blomfield, CEO
Week 15 : Ella Johanny, COps/Hiring
Week 16 : Harry Ashbridge, Writer
Week 17 : Beth Scott, Overnight COps
Week 18 : Georgie Parmenter, Executive Assistant to the Founders
Week 19 : Vulnerable Customers Team
Week 20 : Leah Templeman, Interim VP People
Week 21 : Daniel Chatfield, Backend Engineer, Fincrime & Security
OK, story time!
Last week I was having lunch at one of my favourite vegan spots here in Birmingham. As I approached the counter, I saw the guy behind the counter fiddling with his wallet, and I spied a card of Hot Coral!
I said “Monzo card! Awesome. I actually work at Monzo.”
He told me that was cool and asked what I did here. We had a short conversation about it and then I placed my order. Later on, as I’m finishing up my food, he walks over to my table.
“I’ve gotta ask you this. How does Monzo actually make money?”
Cue my reply : venture capital investment, per-customer economics, marketplace model, etc. All that stuff that many of you here know cuz it actually comes up quite a lot
He was very interested and thanked me for my reply.
Why is this little anecdote relevant?
Because this week in the Hot Coral Hot Seat™️ we’ve got none other than Valerio Magliulo! Valerio is our Product Manager on the Revenue team! So working on the answers to that question is his job!
Valerio has been here since October 2016!
He’s currently working on “Creating new innovative features that allow us to generate user value and revenue streams for Monzo. Currently focussed on Spread the Cost (short-term loan to finance large purchases) and interest on your saving pots”
Fun Fact About Valerio:
“I was once (very) briefly a famous popstar in Hong Kong. And I almost got kidnapped in Jaipur, India.”
His favourite thing about working here at Monzo?
“Building cool things, with cool people for cool users.”
So there it is! Get your questions in for Valerio and he’ll be here later in the week to answer them!