Community People of Monzo!
Gather round my lovelies, for it is a wondrous day. One that shall go down in history in Monzo lore. It’s the 12th Community Q&A, and things are about to get real up in here.
First though… catch up time!
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations ♂️
Week 6 : Naz Malik, Technical Specialist
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media)
Week 8 : Emma Northcott, COps Scaling Team ️
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain
Week 10 : Maria Campbell, Head of People
Week 11 : Jim Amey, Night COps Captain
You may have noticed that changes are afoot on the Monzo Forum recently! We have put in place our Code of Conduct, provided some clarity on our Leadership program amidst a revamp, we’ve got new staff joining us on the forum, and much more!
So what that said - our Staff Q&A this week comes from our awesome Online Community Manager @cookywook!!!
WELCOME TO THE DANGER ZONE. (If you don’t hear the song in your head right now… I don’t know what to tell you!)
Here is where we would usually upload a photo of the staff member in question.
Richard insisted that I upload all three that he sent.
They say a picture tells a thousand words. So there’s…um… 3000 words. Give or take a few.
Richard joined us in January 2018! His job includes looking after this forum! (And also managing the Developer’s Slack and our social channels).
He was in a children’s TV game show when he was a kid where he won a MiniDisc player and a Game Boy Advance… (LOL)
He used to work at Spotify and his favorite thing about working at Monzo is to be working at an exciting startup that’s still growing!
QUESTION TIME!!! Get them in below!