The information we hold about you
Information submitted through the forum
For example, when you sign up to the forum and give us details like your name and email. We also collect some information about your use of the forum like your IP address.
We’ll also have access to any information that you choose to post publicly on the forum. Our admins do have access to direct messages you may send to other users, but will rarely access these. For example, if someone reports that they’ve received messages that break out Code of Conduct.
How we use your information
To provide our services. We use it to:
- help us manage your account
- track, analyse and improve the forum
- make sure everyone is following our Community Code of Conduct
With your permission. We use it to:
- communicate with you about the forum by email. You can always unsubscribe from receiving these if you want to, by email or in your account settings.
Who we share it with
- Monzo staff when they need it to do their job.
- Our forum provider Discourse.
We’ll also share it to comply with the law; to enforce our Terms and Conditions or other agreements; or to protect the rights, property or safety of us, our customers or others.
Public posts on the forum are public information, visible to visitors without a forum account.
How long we keep it
We keep your data as long as you’re using the Monzo Community, and after that we anonymise inactive accounts to remove all personal data at least every 4 years.
If you’d like your data anonymised before this, please contact us.
You have a right to:
- access the personal data we hold about you, or to get a copy of it
- make us correct inaccurate data
- ask us to delete, ‘block’ or suppress your data, though for legal reasons we might not always be able to do it
- object to us using your data for direct marketing and in certain circumstances ‘legitimate interests’, research and statistical reasons
- withdraw any consent you’ve previously given us.
To do so, please contact us through the Monzo app or by emailing email@example.com.
Where we store your data
We might transfer and store the data we collect from you somewhere outside the European Economic Area (‘EEA’). People who work for us or our suppliers outside the EEA might also process your data. We may share data with organisations and countries that:
- the European Commission say have adequate data protection
- we’ve agreed standard data protection clauses with.