Note : All Monzo Q&As to date can be found here 
What’s up folks? Hope you’re all doing well. The usual amount of time has passed between the last Q&A and this thread. It’s pretty regular. We don’t like to leave you hanging. Life at Monzo moves pretty fast. If you don’t stop and look around once in a while, you could miss it.
That’s why we keep you in the loop, and give YOU the opportunity to ask us questions!
I have returned from Cardiff and what an adventure it was. This Thursday I will be travelling to Manchester for a Monzo Meetup! Fancy joining us? Here’s the link!
We’re still racing towards a million customers. Not long now… not long.
In this week’s Q&A we’re gonna talk about… crime. Fasten yo’ seatbelts.
But first you gotta catch up with all the previous Q&As!
Click here to see all previous Q&As
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers 
Week 2 : James Nicholson, iOS Engineer 
Week 3 : Tara Mansfield, People Operations Manager 
Week 4 : James Routley, Backend Engineer 
Week 5 : Hugh Wells, Customer Operations 
Week 6 : Naz Malik, Technical Specialist 
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media) 
Week 8 : Emma Northcott, COps Scaling Team 
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain 
Week 10 : Maria Campbell, Head of People 
Week 11 : Jim Amey, Night COps Captain 
Week 12 : Richard Cook, Online Community Manager 
Week 13 : Beatrice Borbon, Content & Press Manager 
Week 15 : Ella Johanny, COps/Hiring 
Week 16 : Harry Ashbridge, Writer 
Week 17 : Beth Scott, Overnight COps 
Week 18 : Georgie Parmenter, Executive Assistant to the Founders 
Week 19 : Vulnerable Customers Team 
Week 20 : Leah Templeman, Interim VP People 
Week 21 : Daniel Chatfield, Backend Engineer, Fincrime & Security 
Week 22 : Valerio Magliulo, Product Manager - Revenue Team 
Week 23 : Sam Watkin, Operations Analyst 
Week 24 : Kieran McHugh, Backend Engineer 
Week 25 : Jonas Huckestein, Co-Founder and Chief Technical Officer 
Week 26 : Annual Report Edition with Tristan Thomas and Julie Oey 
Week 27 : Zander Brade, Lead Product Designer 
Week 28 : Richard Dingwall, Payments Engineer 
Week 29 : Oliver Beattie, Head of Engineering (Reliability Report Special) 
Week 30 : Bruno Vaz Moço, Product Manager (Scalers)
Week 31 : Dillon Van Auken, Remote COps Team Lead and Vegas Project Team Lead 
🂡
Week 32 : Rhys Davies, COps Cardiff Office 
Week 33 : Emily Parrett, COps Call & The Gang 
Done? Then let’s get down to business.
This week’s guest in the Hot Coral Hot Seat™️ is none other than Shak Welch, a Financial Crime Specialist in our Customer Operations (COps) team!
Shak has been here since September 2017 and works on:
Preventing financial crime loss and and having amazing conversations with users!
Fun Fact About Shak!
She got to the penultimate round of the application to be on Junior Apprentice, and she’s obsessed with the colour red to the point where she always carries something red on her at all times
Her favorite thing about working at Monzo is :
No 2 days are the same AND I LOVE IT!
Alright folks, get your questions in and Shak will be here later this week to answer them!
I will be answering all questions at 14:00 today 
? be interested to hear if Monzo have encountered this yet
before joining Monzo.
. My pitch was a ‘Fan pack’! The idea came about when I was at a family home in Barbados and everyone was sweating. I basically charged money for a fanning service and the price increased based on the length of fanning time and any additional services e.g. providing drinks. I did have better Ideas as I progressed through the stages, but this is the one that kickstarted my application. Like I said, very embarrassing and I was a lot younger!