Note : All Monzo Q&As to date can be found here
What’s up folks? Hope you’re all doing well. The usual amount of time has passed between the last Q&A and this thread. It’s pretty regular. We don’t like to leave you hanging. Life at Monzo moves pretty fast. If you don’t stop and look around once in a while, you could miss it.
That’s why we keep you in the loop, and give YOU the opportunity to ask us questions!
I have returned from Cardiff and what an adventure it was. This Thursday I will be travelling to Manchester for a Monzo Meetup! Fancy joining us? Here’s the link!
We’re still racing towards a million customers. Not long now… not long.
In this week’s Q&A we’re gonna talk about… crime. Fasten yo’ seatbelts.
But first you gotta catch up with all the previous Q&As!
Click here to see all previous Q&As
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations ♂
Week 6 : Naz Malik, Technical Specialist
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media)
Week 8 : Emma Northcott, COps Scaling Team
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain
Week 10 : Maria Campbell, Head of People
Week 11 : Jim Amey, Night COps Captain
Week 12 : Richard Cook, Online Community Manager
Week 13 : Beatrice Borbon, Content & Press Manager
Week 14 : Tom Blomfield, CEO
Week 15 : Ella Johanny, COps/Hiring
Week 16 : Harry Ashbridge, Writer
Week 17 : Beth Scott, Overnight COps
Week 18 : Georgie Parmenter, Executive Assistant to the Founders
Week 19 : Vulnerable Customers Team
Week 20 : Leah Templeman, Interim VP People
Week 21 : Daniel Chatfield, Backend Engineer, Fincrime & Security
Week 22 : Valerio Magliulo, Product Manager - Revenue Team
Week 23 : Sam Watkin, Operations Analyst
Week 24 : Kieran McHugh, Backend Engineer
Week 25 : Jonas Huckestein, Co-Founder and Chief Technical Officer
Week 26 : Annual Report Edition with Tristan Thomas and Julie Oey
Week 27 : Zander Brade, Lead Product Designer
Week 28 : Richard Dingwall, Payments Engineer
Week 29 : Oliver Beattie, Head of Engineering (Reliability Report Special)
Week 30 : Bruno Vaz Moço, Product Manager (Scalers)
Week 31 : Dillon Van Auken, Remote COps Team Lead and Vegas Project Team Lead 🂡
Week 32 : Rhys Davies, COps Cardiff Office
Week 33 : Emily Parrett, COps Call & The Gang
Week 34 : Liam Houghton, Ops Fixer
Week 35 : Frances Coyle, Legal Team
Done? Then let’s get down to business.
This week’s guest in the Hot Coral Hot Seat™️ is none other than Shak Welch, a Financial Crime Specialist in our Customer Operations (COps) team!
Shak has been here since September 2017 and works on:
Preventing financial crime loss and and having amazing conversations with users!
Fun Fact About Shak!
She got to the penultimate round of the application to be on Junior Apprentice, and she’s obsessed with the colour red to the point where she always carries something red on her at all times
Her favorite thing about working at Monzo is :
No 2 days are the same AND I LOVE IT!
Alright folks, get your questions in and Shak will be here later this week to answer them!