Forum family, what the heck is up? I request the highest of fives!
Another week has passed in Earth Time. Here on this planet, that means 7 days. Since all of us here are native to this planet, with the notable exception of @TheWatcher, we felt it was appropriate to use that system. Still - for extra growth we’d be open to supporting different planets with Monzo, as and when that time comes
To the stars!
Still, as much as we’d like to expand across the universe, it’s important to first take baby steps as per the needs of the business and what-not. All that funk and all that jazz.
And take steps we have. You all found out last week that we’ve opened our Vegas office!
And, we’re super amped about the progress. It’s been a wild ride. Back in April, a small group of us flew out to Sin City to turn an empty office space into a happy, vibrant, Hot Coral space for our first group of American Monzonauts. But, NONE of this would have been possible without our very FIRST American Monzonaut.
The man. The legend. In the Hot Coral Hot Seat™️ this week, I am super proud to present… Dillon Van Auken!
Here’s a sneaky one I took in the Vegas Office. Yes! Your first look at the Vegas office, although in the background… Maybe if you ask nicely, Dillon will share some more
Before we get into it, catch up on all the previous Q&A’s here!
Click here to see all previous Q&As
All done? Sorted!
So, let me tell you a lil bit about Dillon.
He was our first ever remote worker, joining in May 2016 to lead a team of mostly UK based Remote Workers (including me - for my first 18 months or so at Monzo, I worked 7pm-4am). We were a small but very effective team. As we grew, we hired lots more night workers, and so we separated into several Night Squads! Each squad has it’s own Squad Captain who look after the people in it, and then Dillon became the Squad Captain Manager - so he looks after the Squad Captains and therefore has a huge responsibility over the Night team overall.
As if that wasn’t enough work on it’s own, back in 2017 we began to discuss the idea of opening a US office for operations. We found that we struggled to hire for Night hours compared to Day - quite a few of our night team hires ended up moving to earlier shifts, as it’s not easy to maintain for many folks. Having an operational office 8 hours behind the UK would solve that problem, and so at the beginning of this year we ramped up the speed and moved forward with Project Elvis, as it was then known! Dillon was the obvious person to lead this project from the start since he’s based in LA, only a few hours drive away.
It’s no exaggeration to say the project couldn’t have happened without him. The amount of work it takes to lead a team to start a new project in a country that you’ve never operated in before is absolutely insane. And he’s done a truly stellar job!
Fun Fact About Dillon :
“I played drums on stage with Green Day in front of 20,000 people when I was 12”
His fave thing about working at Monzo?
“The people - an amazing mix of brilliance and compassion”
You know the score!
Get your questions in and Dillon will be here later in the week to answer them (and maybe share some more pics of the Vegas office)