Once more, welcome, forum fam!
I’m on a bit of a Monzo Tour at the moment. Last week I had my first day in the new London office.
Today, I’m here in our Cardiff office for the first time! I’ll be spending some time here over the next couple of weeks. What a lovely bunch of people we have here (and Lola, one of the office dogs!).
We’re having a hiring day here today so lots of potential new faces coming in. On top of that, we have about half a dozen new starters doing their training here right now so lots of actual new faces in the company getting to grips with everything. It’s all happening, it’s all happening right here in lovely green Cardiff!
Before we meet this week’s interviewee… it’s catch up time!
Catch up on all the previous Q&A’s here!
Click here to see all previous Q&As
All done! Great!
This week in the Hot Coral Hot Seat™️ we’ve got Liam Houghton, Ops Fixer!
Liam has been here since June 2017 (although I actually remember meeting him earlier than that at one of our Community events in Manchester!) and he works in the Scaling team, helping to keep our support delightful but also as efficient as possible.
He’s currently working on:
looking into our customer satisfaction and understanding how wait times affect it, as well as how we optimise for the highest ratings.
Interesting fact about Liam:
Interesting could be doubtful, but I used to be able to name every #1 on the UK music charts from 2000-2008. I like music and I like statistics, so I just combined the two
His favourite thing about working here?
It’s challenging, you’re learning every day and the people are amazing.
Alright folks… get your questions in and Liam will be here later in the week to answer them!!!