Readers, Revellers, and Rebels, let’s gather round to reason and reflect, for the time is right to return.
It’s the Monzo Weekly Staff Q&A!!!
We’ve just published our Reliability Report - go check it out if you haven’t already. As you may know, we believe in being radically transparent. Not just when things go right, but also when there are challenges. These might include service interruptions and/or downtime. These things happen, but we don’t believe you should be kept in the dark! When there is an issue that might affect customers, it’s our responsibility to be clear, informative and helpful in our communication, keep you in the loop and let you know what we’re doing to fix any situation.
That said, it’s important that keeping you in the loop doesn’t create a perception that we suffer from any more service interruptions or outages than anyone else, because we simply don’t! That’s the risk - in being communicative, you may unknowingly create a false narrative. In fact, we believe our platform is inherently more stable due to the way we’ve built it.
Hence, the Reliability Report! With this happening, it was only right to call on this week’s guest to do Q&A.
Catch up with all previous Q&A’s below!
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations ♂️
Week 6 : Naz Malik, Technical Specialist
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media)
Week 8 : Emma Northcott, COps Scaling Team ️
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain
Week 10 : Maria Campbell, Head of People
Week 11 : Jim Amey, Night COps Captain
Week 12 : Richard Cook, Online Community Manager
Week 13 : Beatrice Borbon, Content & Press Manager
Week 14 : Tom Blomfield, CEO
Week 15 : Ella Johanny, COps/Hiring
Week 16 : Harry Ashbridge, Writer
Week 17 : Beth Scott, Overnight COps
Week 18 : Georgie Parmenter, Executive Assistant to the Founders
Week 19 : Vulnerable Customers Team
Week 20 : Leah Templeman, Interim VP People
Week 21 : Daniel Chatfield, Backend Engineer, Fincrime & Security
Week 22 : Valerio Magliulo, Product Manager - Revenue Team
Week 23 : Sam Watkin, Operations Analyst
Week 24 : Kieran McHugh, Backend Engineer
Week 25 : Jonas Huckestein, Co-Founder and Chief Technical Officer
Week 26 : Annual Report Edition with Tristan Thomas and Julie Oey
Week 27 : Zander Brade, Lead Product Designer ️
Week 28 : Richard Dingwall, Payments Engineer
This week in the Hot Coral Hot Seat™️ we’ve got our Head of Engineering, Oliver Beattie!!!
Oliver has been here at Monzo since June 2015. He’s currently working with our COps Scaling team to make some big improvements to how we do customer support at scale
Fun Fact About Oliver
His first job was in Hawaii!
His favourite thing about working for Monzo?
“There are so many domains of knowledge that I used to think sounded super dull, but I’ve been able to discover at Monzo that that isn’t the case and they’re actually fascinating. Financial crime, finance/accounting, and customer service, for instance.”
You know how it goes - get your questions in, and Oliver will be here tomorrow to answer them! We don’t have as much time as usual this week to get questions in, so get 'em in quick!