Note : All Monzo Q&As to date can be found here
What is up, forum folk?
I’ll tell you what’s up. We’re hiring. That’s what’s up!
More specifically, we’re aggressively hiring in COps. But in a nice way. It just means that we’re doing a lot of it. Not that we’re beating people with sticks. That would not be the Monzo way. Actually our hiring is very pleasant. You answer some questions, you come in and meet us, you talk to us, and if you’re a good fit with experience then we give you a nice shiny MacBook and all sort of other cool stuff. Oh, and the best part? Every month, you’ll get a specified amount of money appearing in your (hopefully Monzo) bank account. I kid you not. It’s true. Money for you to spend on whatever you want. The sky is the limit!
You see, we’re a stones throw away from 1.2 MILLION customers. And so our team will grow to support them.
So… if you want a job, or your friend wants a job, or your next door neighbour wants a job, or your cousin’s friend’s dad’s brother’s girlfriend’s sister wants a job, tell 'em Monzo are hiring. Shout it from the rooftops. You have my permission!
Before we get into this week’s Q&A, it’s catch up time!
*Click here to see all previous Q&As*
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations ♂
Week 6 : Naz Malik, Technical Specialist
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media)
Week 8 : Emma Northcott, COps Scaling Team
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain
Week 10 : Maria Campbell, Head of People
Week 11 : Jim Amey, Night COps Captain
Week 12 : Richard Cook, Online Community Manager
Week 13 : Beatrice Borbon, Content & Press Manager
Week 14 : Tom Blomfield, CEO
Week 15 : Ella Johanny, COps/Hiring
Week 16 : Harry Ashbridge, Writer
Week 17 : Beth Scott, Overnight COps
Week 18 : Georgie Parmenter, Executive Assistant to the Founders
Week 19 : Vulnerable Customers Team
Week 20 : Leah Templeman, Interim VP People
Week 21 : Daniel Chatfield, Backend Engineer, Fincrime & Security
Week 22 : Valerio Magliulo, Product Manager - Revenue Team
Week 23 : Sam Watkin, Operations Analyst
Week 24 : Kieran McHugh, Backend Engineer
Week 25 : Jonas Huckestein, Co-Founder and Chief Technical Officer
Week 26 : Annual Report Edition with Tristan Thomas and Julie Oey
Week 27 : Zander Brade, Lead Product Designer
Week 28 : Richard Dingwall, Payments Engineer
Week 29 : Oliver Beattie, Head of Engineering (Reliability Report Special)
Week 30 : Bruno Vaz Moço, Product Manager (Scalers)
Week 31 : Dillon Van Auken, Remote COps Team Lead and Vegas Project Team Lead 🂡
Week 32 : Rhys Davies, COps Cardiff Office
Week 33 : Emily Parrett, COps Call & The Gang
Week 34 : Liam Houghton, Ops Fixer
Week 35 : Frances Coyle, Legal Team
Week 36 : Shak Welch, COps Fincrime Specialist
Week 37 : Sarah Allen, People Operations
Week 38 : Simon B, COps Community Specialist
Week 39 : Natalie Price, Visual Designer
Week 40 : George Webster, Night Cop
Week 41 : Brenda Wong, COps, Call & The Gang
Week 42 : Niamh Power, Mobile Engineer (Android and iOS)
Week 43 : Vuokko Aro, Lead Product Designer
Week 44 : Meri Williams, CTO
Week 45 : James Clyburn, COps Activity Lead
Here in the Hot Coral Hot Seat™️ this week we’ve got Jacq Bridge!
Jacq is an Operations Support Analyst and she joined us in July 2017
She’s currently working on:
“Taking time out of my analyst work to help hire lots of world class customer operations people. This includes all parts of running our assessment days, interviewing lovely people, and thinking of new places to source fantastic candidates!”
Fun Fact About Jacq:
“I have hyperextendable elbows which would make me great as an extra in a zombie movie (if anyone’s looking for one)”
Her favorite thing about working here?
“Everyone working here is really invested in our mission - it’s so nice to work with people who actually enjoy what they do!”
Alright folks, you know what to do! Get your questions in, Jacq will be here later in the week to answer them