Friends, Monzonauts, Forum Folks, lend us your ears!
It is that time again. What time is it? That time. You know the one. You do!
It’s the WEEKLY STAFF Q&A!
Did you catch up with all the previous ones first? No? Well, you’ve got some reading to do.
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations ♂️
Week 6 : Naz Malik, Technical Specialist
This week there’s a difference! I actually came into the office (a sadly rare occurrence) and so I was able to pose for an epic Monzo selfie with this week’s star employee in the hot coral hot seat!
Yes, the handsome gentleman to my right is Fred Morgan, COps Squad Captain for Calls & Social Media, also known as… Call & The Gang
So let’s have a celebration, get rid of the winter sadness, and get down on it. Some of you will understand those references (I hope).
Fred’s role as a Squad Captain is twofold : being on the frontline of Customer Support for Calls and Social Media queries (as opposed to in-app chat) is one part, and the other part is leading the squad and setting the standard and guidelines for his team. Our squad structures at Monzo are very important, as the Squad Captains are the first point of contact for any issues within that squad.
Fun Fact About Fred (FFAF) : He’s met, and spoken to both the current and previous New Zealand Prime Ministers. One at a music festival called Splore! I’ll add that Fred is actually from New Zealand, which is perhaps contextually relevant to this fact.
His favourite thing about working at Monzo is that he loves all the people he works with, and really enjoys being around us all The feeling is mutual
So… get your questions in for Fred Morgan and he’ll be here on Thursday to answer them!