Good day/evening/night (depending where you are in the world) to all you wonderful people of the Monzo forum! Whether you’re a Monzo fanatic, Monzo-curious, or you only just heard about Monzo today and came online to find out what we’re all about, we welcome you, and extend a warm welcoming hand to join in with our forum fun
For all those brand new to Monzo, you should know that we love emojis. Especially and on (these seem to come up a lot in conversation, you’ll find out )
If you are new to Monzo and you like reading questions and answers, then here’s a pretty cool list. A list of what? A list of all Staff Q&A’s we’ve done to date! It’s totally OK to have your mind blown by this!
Read 'em and enjoy. Or don’t. But we suspect you will. Probs.
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations ♂️
Week 6 : Naz Malik, Technical Specialist
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media)
Week 8 : Emma Northcott, COps Scaling Team ️
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain
Week 10 : Maria Campbell, Head of People
Week 11 : Jim Amey, Night COps Captain
Week 12 : Richard Cook, Online Community Manager
Week 13 : Beatrice Borbon, Content & Press Manager
Week 14 : Tom Blomfield, CEO
Week 15 : Ella Johanny, COps/Hiring
Week 16 : Harry Ashbridge, Writer
Week 17 : Beth Scott, Overnight COps
Week 18 : Georgie Parmenter, Executive Assistant to the Founders
Week 19 : Vulnerable Customers Team
Week 20 : Leah Templeman, Interim VP People
Today I felt like making a pie chart. So I did. What fun.
That’s a visual representation, in pie format, of all Q&As done to date. And for those who say the numbers don’t match the numbers of weeks, I say, well spotted, you absolute fine specimens of human beings. A keen eye for detail! That’s because the Vulnerable Customers team sit within COps and we did a team Q&A just 2 weeks ago!
Here at Monzo we like data. Almost as much as we like people. Maybe more. Depends who you talk to. Some people really love data But the data here shows that we are still lacking certain team categories. I’m making it my mission to fix that!
So the word of the day is…S E C U R I T Y !
Please welcome, to the Hot Coral Hot Seat™️ the one and only Daniel Chatfield - Backend Engineer on our Fincrime & Security Team!
Daniel’s been here since all the way back in 2015, and is currently working on refactoring several financial crime systems to support joint accounts! (That’s right… joint accounts are coming, follow the @MakingMonzo twitter for all the deets)
Fun Fact about Daniel : There’s two public CVE’s attributed to his name!
Get your questions in, folks! Daniel will be here later in the week to answer them!