Note : All Monzo Q&As to date can be found here
Hello forum family! How are you all doing on this fine Wednesday? It’s my first day in our new office, I’ve travelled down to London to check it out and I’m blown away! It’s huge, we have like a bunch of different floors and it’s all very shiny and new!
We just had our first weekly company All-Hands in the new office and everyone is buzzing about it. Things are feeling very good right about now here at New Monzo HQ
This week we’ve got Emily Parrett from COps (Call & The Gang) in our Hot Coral Hot Seat™️!
Call & The Gang is our squad that primarily deals with support that comes in through phonecalls (as the name suggests) and social media!
But before we get into it…
Catch up on all the previous Q&A’s here!
Click here to see all previous Q&As
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers
Week 2 : James Nicholson, iOS Engineer
Week 3 : Tara Mansfield, People Operations Manager
Week 4 : James Routley, Backend Engineer
Week 5 : Hugh Wells, Customer Operations
Week 6 : Naz Malik, Technical Specialist
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media)
Week 8 : Emma Northcott, COps Scaling Team
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain
Week 10 : Maria Campbell, Head of People
Week 11 : Jim Amey, Night COps Captain
Week 12 : Richard Cook, Online Community Manager
Week 13 : Beatrice Borbon, Content & Press Manager
Week 15 : Ella Johanny, COps/Hiring
Week 16 : Harry Ashbridge, Writer
Week 17 : Beth Scott, Overnight COps
Week 18 : Georgie Parmenter, Executive Assistant to the Founders
Week 19 : Vulnerable Customers Team
Week 20 : Leah Templeman, Interim VP People
Week 21 : Daniel Chatfield, Backend Engineer, Fincrime & Security
Week 22 : Valerio Magliulo, Product Manager - Revenue Team
Week 23 : Sam Watkin, Operations Analyst
Week 24 : Kieran McHugh, Backend Engineer
Week 25 : Jonas Huckestein, Co-Founder and Chief Technical Officer
Week 26 : Annual Report Edition with Tristan Thomas and Julie Oey
Week 27 : Zander Brade, Lead Product Designer
Week 28 : Richard Dingwall, Payments Engineer
Week 29 : Oliver Beattie, Head of Engineering (Reliability Report Special)
Week 30 : Bruno Vaz Moço, Product Manager (Scalers)
Week 31 : Dillon Van Auken, Remote COps Team Lead and Vegas Project Team Lead 🂡
Emily has been here since January 2018 and is currently working on :
“Just getting excited to train the new COps on social media customer services & will be helping with more training for the Vegas team.”
Interesting Fact about Emily
“V long but most interesting fact about me, bare with me on this one: My background is in theatre and I somehow got a Distinction in my Masters in Applied Theatre from The Central School of Speech and Drama last September (the practice of theatre and drama in non-traditional settings and/or with marginalized communities). Last year I lived in a home for girls in India for 2 months teaching daily theatre sessions. They performed their show for 250 kids from other homes, the Delhi police & local authorities. Every July I co-lead a theatre project commissioned by my local council to engage the local community in arts “Humans of Ashford”. Last year the commission was to make a show about a huge local carp fish that died a long time ago - seriously, that’s one of our biggest local celebs.”
Her fave thing about working at Monzo?
Definitely the people!
You know the score!
Get your questions in and Emily will be here later in the week to answer them