Hello forum family! How are you all doing on this fine Wednesday? It’s my first day in our new office, I’ve travelled down to London to check it out and I’m blown away! It’s huge, we have like a bunch of different floors and it’s all very shiny and new!
We just had our first weekly company All-Hands in the new office and everyone is buzzing about it. Things are feeling very good right about now here at New Monzo HQ
This week we’ve got Emily Parrett from COps (Call & The Gang) in our Hot Coral Hot Seat™️!
Call & The Gang is our squad that primarily deals with support that comes in through phonecalls (as the name suggests) and social media!
But before we get into it…
Catch up on all the previous Q&A’s here!
Click here to see all previous Q&As
Emily has been here since January 2018 and is currently working on :
“Just getting excited to train the new COps on social media customer services & will be helping with more training for the Vegas team.”
Interesting Fact about Emily
“V long but most interesting fact about me, bare with me on this one: My background is in theatre and I somehow got a Distinction in my Masters in Applied Theatre from The Central School of Speech and Drama last September (the practice of theatre and drama in non-traditional settings and/or with marginalized communities). Last year I lived in a home for girls in India for 2 months teaching daily theatre sessions. They performed their show for 250 kids from other homes, the Delhi police & local authorities. Every July I co-lead a theatre project commissioned by my local council to engage the local community in arts “Humans of Ashford”. Last year the commission was to make a show about a huge local carp fish that died a long time ago - seriously, that’s one of our biggest local celebs.”
Her fave thing about working at Monzo?
Definitely the people!
You know the score!
Get your questions in and Emily will be here later in the week to answer them