Help

Bug Reports We get a lot of individual feedback from people about UI/UX bugs. Whilst this is great, it is really difficult to collate and sometimes we don’t have all the information we need to reproduce or fix a bug

Topic	Replies	Views	Activity
About the Help category Help	12	9732	14 May 2018
Apply for a joint account missing from App for ineligible people [JAs Still Offered] Help	59	1448	31 May 2023
App logs me out every day Help	20	491	31 May 2023
Monzo Flex not appearing on Credit File? Help	28	2130	31 May 2023
Reply pending payment Help	3	109	30 May 2023
Regarding Pending transactions Help	4	172	30 May 2023
I lost my wallet last night so my photo id Help	2	135	30 May 2023
Late loan repayment - is it the same as flex? Help	2	113	30 May 2023
[iOS] Touch ID activation asking for wrong PIN details with Joint account Bug Reports	1	847	30 May 2023
Balance displayed in Trends is incorrect Bug Reports	10	337	30 May 2023
Monzo Business / Stripe and payment links Help	5	188	29 May 2023
Shared tab not finding contacts Help	1	58	29 May 2023
Buying Foreign Currency Help	1	100	29 May 2023
Confirming address for new card not working Help	1	86	29 May 2023
How do I create a joint account savings pot Help	1	103	29 May 2023
Since when did Monzo start charging for cash withdrawals in the UK?! Help	47	720	27 May 2023
Notes disappear Bug Reports	2	306	27 May 2023
App not refreshing Help android	4	130	26 May 2023
Shared Tabs: Adding custom bill 100% to one person does not update total Bug Reports	4	1694	26 May 2023
Connected Accounts - App Crashing Bug Reports	3	120	25 May 2023
Merchant Data Corrections Help	3323	77432	25 May 2023
Replacement card - envelope has been opened Help	10	224	25 May 2023
Weird Monzo Bug on login Bug Reports	11	221	25 May 2023
Lost card. while waiting for replacement is the new card updated in Gpay or not Help	5	153	25 May 2023
Amazon Prime try before you buy Help	4	200	24 May 2023
Receipt images not reliably stored Bug Reports	4	137	23 May 2023
Can't download interest pot statements Bug Reports	3	130	23 May 2023
Loss of ‘peek view’ Bug Reports	2	390	23 May 2023
Refund treated as Money out in Target Bug Reports	1	163	23 May 2023
Not eligible for Joint account - Monzo investor, premium payer and early adopter Help	185	3892	22 May 2023