Help

Bug Reports We get a lot of individual feedback from people about UI/UX bugs. Whilst this is great, it is really difficult to collate and sometimes we don’t have all the information we need to reproduce or fix a bug

Topic	Replies	Views	Activity
About the Help category Help	12	11612	14 May 2018
I can't remove my US tax residency in the app, while it's a mistake Bug Reports iphone	1	29	27 April 2024
Date Direct Debit will be paid Help	2	78	26 April 2024
Payment limits - Standing orders Help	1	61	26 April 2024
Edit View - Move Savings & Investments above pots? Help	1	60	26 April 2024
No way to copy just account number in clipboard Help	5	107	26 April 2024
Loan not being excluded from summary Bug Reports	2	78	25 April 2024
Merchant Data Corrections Help	3616	89425	25 April 2024
TfL payments on Monzo Flex being automatically flexed across 2/3 months Help flex	31	703	24 April 2024
Amex connected account not refreshing transactions Bug Reports	20	913	24 April 2024
Summary wrong Help	1	120	23 April 2024
Do I need a business account? Help	5	131	23 April 2024
Wrong results shown when searching by location Bug Reports	0	68	22 April 2024
How do I contact Monzo in the app? Help	2	330	20 April 2024
Any way to turn off the in-app sound when sending money? App still makes loud sounds even in Do Not Disturb mode (bug, surely?) Bug Reports android	23	624	20 April 2024
Monzo investor card Help	7	687	19 April 2024
Double counted transactions Bug Reports iphone	0	96	19 April 2024
Shared tab error when trying to settle Bug Reports	2	102	19 April 2024
Splitting bills on android - amount entry broken Bug Reports android	2	112	22 April 2024
Unable to open a cash ISA after closing another one Help	8	353	18 April 2024
Duplicate transaction on Barclaycard connected account Bug Reports	0	81	18 April 2024
Flex declining refunds? Help	7	182	18 April 2024
How do I get a letter with the details of the account saying I am the account holder? Help	10	1612	17 April 2024
Bank Transfer UX Bug Reports iphone	8	494	17 April 2024
business bank certificate Help	2	120	17 April 2024
Shared tabs collating incorrectly Bug Reports	2	156	16 April 2024
Add Multiple Items to Shared Tab Bug Reports	4	233	16 April 2024
Incorrect amounts when adding multiple expenses to shared tab Bug Reports android	2	213	16 April 2024
Bank Transfer - Lead Time for Fraud Team to investigate Help	4	415	16 April 2024
Unable to increase transfer limit Help	5	468	15 April 2024