Help

Bug Reports We get a lot of individual feedback from people about UI/UX bugs. Whilst this is great, it is really difficult to collate and sometimes we don’t have all the information we need to reproduce or fix a bug

Topic	Replies	Views	Activity
About the Help category Help	12	12707	14 May 2018
Duplicate upcoming scheduled pot transfers in main feed Bug Reports	3	7	14 August 2025
“Can’t Load Transactions” Error Bug Reports	0	12	14 August 2025
Cashback not listed under notifications Bug Reports	7	59	13 August 2025
Paid early issue Help	5	64	13 August 2025
Removing an abandoned child card application Help	2	72	13 August 2025
Online banking - Able to access bank account after logging out Bug Reports	4	49	13 August 2025
My holding fee for a holiday I put down hasn’t returned to my account Help	2	41	13 August 2025
Unable to verify card on Apple Watch Help	0	27	13 August 2025
I can't Upgrade or cancel my current subscription Help	6	130	13 August 2025
App bug / app keeps freezing Help iphone , bug	19	1167	12 August 2025
Understanding what happens to premium metal card once it expires Help monzo-premium	2	256	12 August 2025
Email unreadable in dark mode on iOS Bug Reports	1	52	12 August 2025
Direct debits help Help	2	56	12 August 2025
Cannot sign up, no magic link received Help	37	269	12 August 2025
Cashback Using Flex Card Help	2	114	11 August 2025
Cashback offers never show in app Help	3	65	11 August 2025
App freezes after putting in your biometrics [Potential fix - update to Version 6.39.1] Bug Reports	29	405	11 August 2025
Error Chip msg Help	3	150	10 August 2025
iOS 26 and Monzo App Help iphone	1	152	9 August 2025
0% interest on current account? Help	16	236	8 August 2025
Use Monzo account and I am not a Uk resident Help	1	86	8 August 2025
App Screens need to be updates Help	1	86	7 August 2025
Wrong delivery address Help	6	428	7 August 2025
App crashes when attempting to change Trends 'Reset Date' Bug Reports	0	33	7 August 2025
Merchant Data Corrections Help	3504	99769	7 August 2025
Accidentally Clicked “Close Joint Account” — Will It Close? Help	1	94	6 August 2025
Monzo Business - CoP (Confirmation of Payee) on payement approvals Help	0	43	6 August 2025
Separate emails for business & personal accounts Help	4	182	6 August 2025
How to create instant access savings pot in my child 16/17 account? Help	4	79	6 August 2025