This is really great reading. Transparency is critical and I really like that Monzo arent afraid to report on problems. This helps to maintain trust between the business and the customer.
On a personal level I have never had any problems using Monzo either access to the mobile app, transfers or other transactions. I would say that Monzo is very reliable and I dont need a second card as backup as others have suggested.
I appreciate that July isn’t quite over yet, but July alone has had a number of major outages, which I have definitely been affected by. I was told via twitter and in-app that these issues were Mastercard’s fault.
While this blog entry is a good read, it doesn’t address issues upstream with Mastercard, and what could be done to ensure it doesn’t happen again.
“Unfortunately, the Mastercard network had a partial outage starting at 6.05pm that caused some payments to decline”.
I have personally been affected by more issues since current accounts went live than the time I was part of the beta (oct 2016). Naturally, this affects my more now I’ve closed all my other accounts and gone full Monzo.