Monzo Staff Weekly Q&A - Emma Northcott (Customer Ops Scaling Team)

Hey @anon85046815!

We do have an internal knowledge base. We use Confluence for this. My colleague @anon63322062 is currently working on revamping the format and content of this information so it is easier for COps to search and digest the information we have on there :open_book:

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Hey @leo.b! :wave:

I’m not too closely involved in any expansion plans to the US, but I’ll obviously be singing Portland’s praises if the time comes to open an office out there! :wink:

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Hey @anon27803272!

We’re still in discussions about getting some help with overnight support in other timezones :clock1:

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Amazing questions all, and thanks @anon27882764 for joining us today and taking the time to answer them all :slight_smile:

We will be back next week with another Staff Q&A! :grinning:

Awww! :heart: I had no idea that’s the impression I gave you in my interview. I remember being so impressed by everyone at Monzo. I can’t believe how many interviews you’ve done!

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