“Users who criticise Monzo get shouted down in this community”
That phrase or a version of it has been repeated several times in the community recently so I’m creating this post to explain how I feel about it & to have something to link to whenever it comes up again. To be clear, this is not a response to a particular user & I’m not going to quote / link to posts here because I don’t want to single anyone out.
First of all, I believe this is a friendly community & I want it to stay that way. Users should feel comfortable posting constructive criticism of Monzo, which will ultimately help them improve their service for all users. I don’t have a problem with that, regardless of how much criticism is posted or what tone is used - although please do remember that there’s actual people on the receiving end!
At the same time, users are welcome to disagree with each other in whichever way they choose, providing it’s within the community guidelines*. Since this is a community of users who are generally fans of Monzo, if you criticise the service, there’s a good chance that someone will disagree with you. If responses to your criticism don’t seem to make sense, you can simply explain why. It’s not possible to be shouted down here, you can always reply. And it’s worth remembering that it’s the team who will decide what feedback to take on board, not other users.
I know that the discussion can get heated & emotional but please try to resist the temptation to make that sort of comment, rather than replying to the content of a user’s post. I hate to think that users who’re considering using Monzo / joining the community might be put off by seeing those sorts of comments & end up missing out on the experience that everyone is here to enjoy.
As always, feel free to disagree
*If you believe that a user’s post does not meet the community guidelines then please flag the post & / or DM a member of the team.