I just wanted to share a new feature that’s been added to Discourse recently.
We all know that there’s a small group of probably less than 10 users who spoil the experience of others in this community. They say that they want to make Monzo better but the reality is that 95% of their posts are uncontructive negativity. And they’ll argue with anyone who understands what Monzo’s trying to do, that it’s not perfect yet but is sympathetic enough to patiently wait for the team to carry on building great things. This usually means that most threads where people are trying to give constructive criticism get derailed.
Well now there’s a way to avoid those users completely, Discourse has added the ability to Ignore other users. Not only does this stop you receiving notifications about their activity (which Muting people does too), it also hides their posts. You need to be a Trust Level 2 user in order to use this feature.
Once someone’s been ignored 5 times, the team are sent a DM to let them know too. So perhaps this will help highlight the users who are spoiling the experience here for everyone else as well
To ignore someone, simply go to
https://community.monzo.com/u/YOURUSERNAME/preferences/users & enter the person’s username in the ignored field -