In the spirit of our soon-to-be staff member @crablab’s post about joining us, I’m excited to announce that I’m moving into a new role at Monzo whereby I’ll be focusing a larger amount of my time on community efforts! In practice, this means that I’ll more formally continue to do a lot of what I’ve already been doing in terms of providing you all with updates, solving some queries, and ensuring this remains a fun, enjoyable place for you all to engage with both us as the company and your fellow users, but also working with the rest of our amazing community team on some new initiatives too.
One thing that we did in the past, that worked really well at the time, was the staff diary where different staff members were posting about what they were presently working on. This worked well when we had less than 50 staff, but now at over 200, the old system failed to scale, and as a result, that thread slowly died a death and only had 7 update replies in the last 5 months I’m currently working on a new system here, which will be more about introducing lots of different Monzo staff members to the community to engage in Q&A threads. I think that will be great, as it’ll help everyone learn about the wider team. As it stands, there are whole areas of the team that aren’t represented well on the forum and as a result you get a huge amount of inside info on what certain teams get up to, but very little about others! Stay tuned for more information on this soon
Additionally, I’d really to gather some informal feedback about what you like/dislike about this forum. Do we do a good enough job at curbing negativity, stuff that crosses the line and makes this place less enjoyable for everyone as a whole? What would you like to see more of?