Some of you may have been affected by a bug causing Monzo debit card top ups to appear under the name Stripe on your bank statement.
Most top ups made from the 16th-21st of November have appeared under the name ‘Stripe’ (our third party top ups processor) rather than Monzo.
If you made a Monzo debit card top up during this time, and have noticed a transaction of equal value on your statement with the name ‘Stripe’, this is very likely to be an incorrectly named Monzo top up.
It’s worth mentioning that top up debits can take a couple of working days to appear on your bank statement, so if you’re unsure if this bug has impacted on a recent top up you’ve made, you can compare the date of the credit in your Monzo app to the transaction date on your bank statement. Or message us for some extra clarity
The issue has now been resolved and shouldn’t impact any future top ups made after the 21st of November.
Apologies for any confusion caused! If things still look at bit unclear, let us know and we’ll be happy to investigate further for you