A few people have asked whether they can top up by bank transfer/standing order and the answer is yes It’s a feature we’ve had for a while (and was initially the only way to top up) but it’s pretty hidden. You will need to stick within the top up limits (detailed within section 17 of our terms and conditions https://getmondo.co.uk/terms).
Details are:
• Account name: WDCS Re Focus
• Sort code: 20-59-42
• Account number: 13219585
• Reference: (the 9-digit number on the bottom left of you card – this is important as this is how we tie the top-up to your account)
It isn’t real-time but it should hit your account within one working day. Let me know if you have any questions!
@tristan - just noticed on my bank statement a bank transfer I made this month is annotated as " Mondo" still as opposed to my debit card transfers in app coming up on my bank statement correctly as “Monzo”
Hey @anon95680666, are you sure that’s not the reference/payee name you entered? I don’t think we have control over that… (could be wrong through!)
Interesting! To be totally honest, probably not — we’re hoping to get rid of topping up as soon as we launch a current account. But then you’ll be able to receive bank transfers from friends and that will include the reference
Hi @tristan. Initially I’ve used TransferWise to top up the account with success. But on the second time, I’ve used their “repeat transfer” feature that I know now it’s bugged, as it doesn’t fill the reference number with the previous one. Well, it fills the reference number on the app, but it doesn’t send it after confirmation.
So, I have a transfer made to Monzo without reference number. Is there any support mail I can contact to send proof of the transfer?
I topped up yesterday via bank transfer. I’ve done this three times so far and it usually hits my Monzo account around 11am the next day but it hasn’t arrived today. I used the same ssaved transfer settings each time so I’m sure the details were correct.
Tristan might pick this up quickly but as a general rule, it’s faster to ask the support team about this sort of thing through the chat tool, in the app or by emailing help@monzo.com as there’s several people who can pick up your question (& they won’t be in meetings etc.)
could you tell us why it takes at least 24 hours for a top up, via bank transfer to hit our cards?
I do transfers from my Barclays account and since the sort code for Monzo, first 2 digits, are the same that means the sort code originates with Barclays. the sort code you supply is for the Newcastle City Branch of Barclays!
Barclays have told me in the past that transfers within Barclays are done instantly and when I transfer to a lloyds account it is there within minutes
The transfer is to Monzo’s own account. They then have to match up your payment with your card. I believe they’ve pretty much automated it these days but there’s still a human element involved.
I think all transfers are sorted at/by 11am the next day.
Monzo are already part of the Faster Payments scheme so as soon as you get a current account you’ll be able to transfer money in as swiftly as that allows.
The bank top-ups seems to be processed only on working days, sometime in the morning. I thought it was by 10-11am, but I made a bank transfer last night and it’s still not appeared in my Monzo account today (11:18am right now).
Edit @ 11:28am: Top-up just came through. Coincidence?! It’s certainly always happened before noon in my experience.
It’s a feature we’ve had for a while (and was initially the only way to top up) but it’s pretty hidden. You will need to stick within the top up limits (detailed within section 17 of our terms and conditions https://getmondo.co.uk/terms).
