What’s happening with support? Last few times I’ve needed help the response times have been woeful. I’ve been waiting 4 hours today so far and the message at the top now says typically replies in a day.
This was flagged a month or so ago but things seem to be getting worse and not better.
I really like Monzo but they are letting themselves down in the past few months IMO.
Support times are just unacceptable. As a challenger bank, they need to good at this especially when being online only a lot of people joining need reassurance that they can get hold of someone when things don’t make sense.
I also had to wait for a stupid amount of hours a few days ago.
That’s unfortunately quite accurate at the moment.
I wouldn’t have minded so much waiting 22 hours it the COp at least read my question properly and gave me an answer rather than talking about something completely different: switching between Personal and Joint Accounts in the app instead of using CASS to switch a Joint Account!
Have you tried contacting them again instead of just waiting? Monzo are changing the COps chat system and there could have been issues with your message. Have you also tried to contact the email address email@example.com or push comes to shove, ring them with the number on the back of the card? I know you shouldn’t have to, but it’s worth a go if its urgent.
I’m sure @simonb or @BethS will look into this when they come online.