Does anyone have information or know where you can find information about Monzo response times?
Recently i’ve had an issue regarding a current account switch and contacted Monzo via the app but after initially getting a response in a few hours took 4 days to get the follow up message. I messaged them several times over a 4 day period for an update but didn’t get a response at all (around 10 messages ignored).
I replied to their most recent message and it’s now been over a day and i’ve not had a reply again.
I’ve also tried contacting them via email (regarding the same problem) but both times didn’t get a response within 24 hours.
My problem wasn’t urgent so it’s fine, but it’s made me slightly concerned that if I had a serious issue i’d be waiting around for days with no communication? I’d expect general support emails to be replied too well within a day but I could be wrong?
I really like Monzo and this is my first time using their support but really expected much more from what i’ve heard! What do others think?