Hi,
Thanks Beth for sharing and letting the community know our plan to get back to speed.
As head of Customer Operations I want to apologise for the length of wait times.
When our customers opt for an urgent response we are responding within 10 mins. That said there’s no hiding from other enquiries taking several hours to respond , this is something we’re solving as a priority.
Hiring has taken longer than expected and we should in hindsight have started the recruitment sooner. We will be back to normal swift responses within the next 4 weeks.
Thank you for your continued support and your feedback, It’s very much appreciated.