The response time has got some much worse lately what is going on?
You can see the date I sent the first message was the 10th 7days is not good at all. And then telling me it was three days nope. Read the message that was a sassy message because I had zero help from them.
I know the response times were pretty slow recently, but thought that the support team had caught up with everything a few days ago.
From the looks of your screenshot, Morgan @ Monzo was waiting on a response from you about when you last contacted the merchant? That’s how I read it, anyway.
3 days isn’t great I feel 24 hours is the minimum acceptable time (During Monday - Friday) for non urgent matters
It was 7 days later
So just to get the timeline down.
First message from you 07:02pm 10th
Follow up Message from you at 8:18pm on 13th (3days)
Then are you saying Morgan first message was today at 1am?
In which case that does appear to be 6/7 days which is pretty unacceptable even for a non urgent issue
Yep that’s right crazy timing yeah okay I was sassy with my message “good chat guys” but come on it’s just to longggg
Have you replied saying it was a week not 3 days?
In response to your second question.
Yes it can be done. Freeze your card - request replacement - unfreeze and you can continue to use your old card till your new one arrives
Well thanks for that I’ll do it now
Our longer response times definitely aren’t days at the moment, but hours, so I’m not exactly sure what happened here, but I apologise for the delay. If you’d like to DM me with your registered Monzo email address, I can do a deeper investigation if you’d like - just let me know.
This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.