I’m enquiring about the extremely slow times for me to get a response its starting to get to a point where im not happy.
Im paying for monzo plus (does not make a huge difference just thought i’d support the cause) even though all i get is a blue card.
But i was supposed to have my query raised to the disputes department (i believe was thursday / friday last week) monday i finally got a response even though the previous agent said you’ll need to wait till a disputes department member contacts you i then get another agent saying oh youll have to wait furthur till someone can get back to you so she said she has raised it again with the disputes department?
i’ve always had a response within 4-6 hours.
Its surpassing 72 and now another 10+ hours.
Im really getting fustrated any help would be greatfull.