Over 24 hours to reply to a chat

To say I’m disgusted is an understatement.

My wife tried signing up and got told her verification failed and to use the chart feature.

After an hour of nothing not even an automated message, I tried via my account.

24 hours later and nothing… No updates no automatic messages, JUST NOTHING!

This gives me zero confidence in Monzo and of this is how the customer service is all the time i won’t be putting any money toot through it!

A post was merged into an existing topic: Slow support responses