Simple Questions Thread (Newbie Friendly 🙂)

Monzo Chat
1375

I’m trying to add Apple Pay to my MacBook. It asks me to call Monzo to complete the process but you’re not taking calls. For some reason I can’t do the verification on the app


Can you help?

Thanks.

1376

Hi. Welcome.

You should have a notification in your feed.

1377

Where would the feed be?

1378

The feed the Monzo app on your phone. There’s pictures/advice in that thread if you have a look with people who have solved this issue before.

1379

Ok thanks, taking a look now


Ah yes, a little pop-up message has appeared! Thanks very much! All sorted.

3 Likes
1380

Hi I just opened/got my card today, I’ve added some money to my account but I’m confused as to why on the user face it says my money has 3 days left?! :o what does this mean exactly? Any help would be greatly appreciated, thanks

1381

hi , might like to read this thread with the similar question - the three days left is until the end of the month , which must be the default setting in budgets

2 Likes
1382

Ah that makes sense then haha thank you!

1 Like
1383

Hi
Opened account tonight with Monzo. Confused, the information asked for birth name and nickname. I put both in, thought nothing of it. Then i panicked. Have i messed up, my wages will go into my birth name, wages wont go into nickname will it? Otherwise i need to somehow have help to take away my nickname. Sorry i am a newbie. TIA

1384

Hello George, welcome to Monzo! :tada:

Please don’t panic, the preferred name (nickname) you entered is just what you’d like to see in the app and on your card.

It won’t affect any inbound payments such as wages as the account is still registered using your legal name.

If you still have concerns you are more than welcome to reach out to us in the live chat and we can change it for you :blush:

1385

Hi and thanks for the welcome.

I read exactly what you said and agree ( will go on chat tomorrow)

However, my wife tried to set up the account and send money to me, wouldn’t accept in my birth
name.

However when she put in details of my ‘ nickname’ it would have gone through if my wife had let it.

1386

That is just a check to try and help reduce scams. So that if I tell you that I’m HMRC, then you’ll get that warning because my account is really J Bloggs.

It doesn’t have to match, your wife could have still paid you in both instances.

1387

Hello.
My name is Sergii.
Monzo bank closed my account. I got left there ÂŁ980.00 . How can I recover my money back.

1388

Listen to what Monzo say and follow their instructions.

1 Like
1389

Hi, I have just downloaded the monzo file cleaner plugin and I have some desktop artboards in sketch. The plugin does not seem to work as its picking up my symbols instead. Also Its not renaming my incorrect arboards : 100, 200 copy,


Can anyone help please.

1391

They do

Op this was mentioned on the forum last year as a bug but the staff member who said they would look at it left so it wasn’t fixed

1393

What is the minimum age for a Monzo account? I’d like one for my 11, nearly 12 year old.

1394

Hi Jeff & welcome :wave:

It’s 16 years unfortunately.

I too want accounts for the kids, but they’re not quite old enough yet.

1395

You can add your vote/voice to this thread:

1396

As others have said, it’s unfortunate that it’s not possible with Monzo. You can open an account for an 11-year-old with Nationwide, to tide them over until they are old enough to switch to Monzo.