I’m super excited to be introducing our brand new team: Core Experience. Our mission is to make everyday banking simple and delightful for our customers. That doesn’t always mean confetti (although in some cases, it absolutely does ) but means making sure we invest time polishing and improving our core parts of the app… Isn’t it a pain moving money between pots
For the next 12 months or so we’re going to be revamping those bits of the Monzo app that have been around for a long time and lost some of their shine. We expect to spend about 3/4 of our time on bigger investments and the other 1/4 on those myriad little bits of polish that make the difference between a good experience and a great one
The Big 2023 Poll is such a great thread - over the coming weeks and months we’re going to need all that input from you and more to help us pick the most useful things we can work on!
This post is just a quick intro, and some of our team will be introducing themselves in the comments below
Im sure that anything I would’ve had to add is on @Peter_G’s excellent post linked above but the main thing for me is whole system thinking. Does what one team is doing make sense in the wider context.
The current app, while quite nice, does seem to be a little disconnected in terms of features, so it’d be really great to see this team stitching it all together. Some questions…
How will you liaise with the other PMs as I imagine there will be multiple team backlogs at play, does your team sit above them as a sort of portfolio level one?
How will your team and the the team responsible for owning that part of the system agree on prioritisation and value?
Bigger investments sounds like something specific teams should focus on (e.g. investment team, payment team etc). In a world of distribution how will you ensure you don’t get bogged down in the weeds?
This all sounds really exciting by the way, really looking forward to hearing more from y’all
I am on week 4 as a Product Marketing Manager, in the very exciting Core Experience squad (and absolutely loving it!!).
I wanted to repeat Giorgio & Nurlan and thank you all for continuously sharing your thoughts on Monzo, it is an amazing source of feedback and something I have spent a lot of time reading through as I get up to speed with the product and features
I know it’s not technically part of the app, but it’s been around for ages and lost its mojo when Apple Pay was taken away. Is the glorious return of Apple Pay back on the cards now? if not, pls can it be? Monzo.me has never been the same without it.
Hey all, iOS engineer on the new Core Experience squad here
This list is fantastic, and incredibly timely as striving for parity on both platforms is a source of much discussion. Personally, I think the sweet spot is striving for a base level of consistency but leaning into a platform/technology where it adds a clear customer-value.
We’re very mindful of the perception it gives if we (for example) polish one experience more on one platform that on t’other. However, I would add that it’s rarely a decision to focus more on one platform, but that we will sometimes accept the accelerators that a platform can offer.
I would expect some more discussion around this in the coming months.
(I realise that the list is made up of some more trivial inconsistencies, and let’s face it, these are just bugs! And we will hopefully be tackling some of these too. )
Hey everyone! I intro’d myself a few months ago when we talked about our company Hackathon last year, and I’ve been blown away by the high quality of engagement this community brings. We are super lucky to have your input and feedback.
I am the Engineering Manager of Core Experience, and I am super excited to work on this area with my team over the year