Known issues / bugs πŸ›πŸœπŸž


It is not to do with the value of the transaction but due to the category of card (prepay not debit) and that Monzo require online authorization in real time (rather than offline authorization in batch mode).

(Dawid) #309

I just had contactless declined at Tesco, perhaps because I haven’t used the card for two weeks?

(Marta) #310

That’s definitely not the reason. :slight_smile: Did you get any message in the app?

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(Dawid) #311

Nothing, just that it’s been declined, I had to use pin and then it worked… I wonder why?

(Marta) #312

Then Naji’s response in other topic is the best explanation:

(Graham - Mental health professional) #313

Query on functionality

Daft question perhaps, but why are some entries on this site in blue and the rest black?

(Josh Bray) #314

Blue relates to links and other references. So this includes quotes from other posts.
Black is just the normal text.

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(eM) #315

This might be a known issue, but it seems golden ticket distribution thru FB messenger is not working. Tried twice, with two different tickets with my friend and both times it thinks the un-used ticket has been expired. When trying the second ticket thru email, it worked. Could be worth checking up on this? I think this has been mentioned somewhere else in the forum too.

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(Tommy Long) #316

I reported this to support recently. It seems that Messenger is stripping the information off of the end of the link that actually has the Golden Ticket ID in it.

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(Jake Oliver) #317

Yeah knowing facebook I wouldn’t be surprised if they remove all querystring data which is a tad bit stupid considering how important that information is sometimes

(Tommy Long) #318

I think it’s just utm_* querystrings that are stripped. There are commonly used for analytics tracking. For some reason Monzo use these for the Golden Ticket info

(Alex Sherwood) #319

I expect the UTM parameters are what Monzo’s using to link the golden tickets to our accounts for attribution aka this sort of thing -

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(Luke Steadman) #320

Unable to use my Monzo card on the M6 Toll road in Birmingham, UK. Assuming it needed authentication before allowing me to pass through the gate.


Monzo card not accepted on
They say the accept debit cards only, but since Monzo has that shiny sticker on the back with β€˜Debit’ written on it, I was hoping it will take it.

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Guildford Station (South West Trains) have replaced the card readers in the ticket machines, and added contactless pads: tried using contactless this morning and it wasn’t accepted (no declined notification in Monzo app). PIN pad worked fine.

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(Jonathon) #323

Toll roads tend to be offline payments, which Monzo currently doesn’t play with very well!

(Richard Bairwell) #324

Very minor buglet: I had an active card check by Kickstarter and because of that my β€œToday” display on the top right of Android shows β€œToday Β£xx.xx + $0.00”. I think if the value if 0.00, then it shouldn’t show that currency (as I’ve also had 0.00 Euros spent today and 0 Yen…)

(Simon Heldreich ) #325

I’ve been using my card on the East Midlands trains website daily for months but this week I keep getting a system error message from them. I don’t get the issue with my other cards though. Any possible reason?


The system error message says what?


You’ll probably get more useful answers if you speak to customer services.

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