I have tried to top up the card initially multiple times with the apple pay button, it’s taken the money out of my account and the apple pay process says “payment not complete” and has not updated the app screen. Please advice what to do. I’ve done it 3 times so essentially I am missing £300 from account
have you tried the in app chat to talk with somebody that can solve this at Mondo rather that the community site ?
Hi @mintuz! Please contact us using the in-app chat and we’ll get this sorted out for you ASAP
Have you upgraded your app to the latest version (1.5.1)?
Tweeted them earlier about this. Used Apple Pay for my initial deposit which I was informed by the app that had failed (8am this morning). So I then used the debit card top up which worked.
Checked my bank earlier & I have 2x £100 pending payments.
Not an issue, but it could easily of been if I didn’t have funds to cover.
EDIT: This was using v1.5.1 as I updated yesterday.
The app was up to date and I couldn’t get access to the chat because I wasn’t signed in. Tweeted Mondo and this has since been resolved.