We thought it would help to put together a thread for known issues and bugs, so you can check if anything weird you experience is already known, if a fix is on the way, and if there is a workaround.
This is the place for existing features not quite working as expected, rather than requests for new features. Those are best shared in other threads.
We’ll keep this thread pinned, and update the first post regularly as things change.
Thanks again for checking out Monzo in the US!
7-Eleven aren’t accepting payments that use PINs
We’re still tracking down the cause of this issue. In the meantime, you can hit ‘Enter’ on the PIN pad without entering your PIN, and the payment successfully will go through as MasterCard’s credit network, which is chip&signature.
The apps tell you you can change your PIN at ATMs, but this is only possible with UK accounts
This is a localization fix we forgot to make. Right now it’s not possible to choose what your PIN is. We plan to allow you to choose your PIN during sign up, and change it in the app in future updates. For now, chat to us if your PIN needs changing for security reasons, and we’ll generate a new random PIN for you.
Some transactions aren’t updating correctly, like cancelled or refunded payments
We’re not yet automatically processing all the different types of transactions that can happen on your card, this means you might see duplicate items for transactions that were cancelled and retried. f you have something that doesn’t seem to add up, chat to us in app and we’ll take a look.
The apps are still a bit too British
You’ll likely find some parts of the app that still use some British language, refer to British forms of ID, or mention features that aren’t yet available to US accounts. As we find these we’re fixing them up. Please let us know if you spot something!
＄ The iOS app is putting ‘US’ before every $ sign.
This is another fun localization issue. We have a fix ready, which will be in a future app update.
‘Spent today’ resets at midnight in the UK, not midnight wherever you are
Timezones are a tricky thing. There are a few parts of Monzo’s systems that assume midnight is in UTC, we’ll work to make this more flexible to other timezones over time (sorry for the pun).
You might see contacts who only have UK accounts on your Payments tab, but P2P payments and requests won’t work
For now, Payments with friends are only possible between US accounts. We plan to enable payments between UK and US accounts in the future, but it’s not currently possible. However, if you have a friend with a UK account, they might sometimes appear on your payments tab.