Sergiu here. New Monzo user (November 2018) and even newer comunity member (today ).
I was so happy when I found out about Monzo. I needed to create a bank account but for some reason, didn’t want to go the traditional route: go to a bank branch, make sure you get a bunch of documents with you, wait around, ask a bunch of questions and after that see if you can even get a yes.
With Monzo everything was and is very easy: Downloaded app, signed up, took a photo of my passport and waited for a few minutes while that got approved. Now I use it as my main and only bank. I get my salary paid into my Monzo account and make all of my payments using the same account.
Everything is amazing with Monzo: the services, the app, the design, the support team, simply amazing!
The ONLY thing I would change is the card… It’s not a big deal as I don’t take it out much, 95% of the time I use my phone to pay but oh boy I would love to have a black metal card! I would definitely use it more!
Can’t wait to see what Monzo has in store for 2019!