James - in the mix

Hi there, I’m James from Essex.

I have been using Monzo since 18th August.

Just wanted to know thank you guys for making a really cool app, colourful card and love what you’re about. I joined the community to stay in the mix of what’s going on - I wanted to also be able to report on my experiences too.

I’m such a newbie, but does anyone have a link to the place where we can post any issues with websites, companies that are not allowing us to use the Monzo card (if there is something like that)?

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There is Known issues / bugs 🐛🐜🐞

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when posting comments about problems online with your card it is useful to state the reason given by the retailer, e.g. card not recognised - card’s 6 digit BIN prefix not yet in their database, pre-paid cards declined - common problem on automated pay at pump fuel pumps and hotel and hire car reservations (a problem that will go when Monzo release a current account and transition to proper debit cards)

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And also check to see if it’s already been reported.
But hey. Welcome to the community @anon20048982

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Thanks @anon44204028 @Jkb114 . Definitely wanted to make sure I followed the guidelines.

:slight_smile:

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Yeah sure. Might be worth giving this a quick read.

Oh hey, someone else from Essex! :wave:

…and me :wink:

Hey @RichardR. lol how could I forget @anon44204028!