James - in the mix


(Jay Yoms) #1

Hi there, I’m James from Essex.

I have been using Monzo since 18th August.

Just wanted to know thank you guys for making a really cool app, colourful card and love what you’re about. I joined the community to stay in the mix of what’s going on - I wanted to also be able to report on my experiences too.

I’m such a newbie, but does anyone have a link to the place where we can post any issues with websites, companies that are not allowing us to use the Monzo card (if there is something like that)?


#2

There is Known issues / bugs 🐛🐜🐞


#3

when posting comments about problems online with your card it is useful to state the reason given by the retailer, e.g. card not recognised - card’s 6 digit BIN prefix not yet in their database, pre-paid cards declined - common problem on automated pay at pump fuel pumps and hotel and hire car reservations (a problem that will go when Monzo release a current account and transition to proper debit cards)


(Josh Bray) #4

And also check to see if it’s already been reported.
But hey. Welcome to the community @JayYoms


(Jay Yoms) #5

Thanks @MIROW @Jkb114 . Definitely wanted to make sure I followed the guidelines.

:slight_smile:


(Josh Bray) #6

Yeah sure. Might be worth giving this a quick read.


(Rika Raybould) #7

Oh hey, someone else from Essex! :wave:


#8

…and me :wink:


(Jay Yoms) #9

Hey @RichardR. lol how could I forget @MIROW!