Hello my Name is Charles, i been banking with Monzo for a while but for some reason by card has not been working for weeks and i have sent several emails and in live chat and no1 really seems to care or bother to give a substantial reason as to why this is happening and bare in mind i am student and get all my funds in the account including my student finances. i had to spend Christmas all alone at university because i honestly had no access to my funds, couldnt travel couldnt do anything that money can do, i am honestly disappointed and rather sad that this is happening to me, I am yet to hear from them, i wish someone can help as i have quite alot money in the account and money pending to be in the account.
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Are you not able to do anything even bank transfer? Is it being looked at by a specialist team?
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Hi Charles, unfortunately Monzo staff arenāt on the forum 24/7, but even if they are they canāt usually help with individual queries on here. Unfortunately youāre best off messaging in-app, emailing or using the phone number on your card.
Sorry not to be of more help. Hopefully it gets sorted soon. 
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Hey, Iām Jack 
Iāve been on Monzo for the last year now, but have recently converted to a full-time user & investor as Iāve finally been able to unstitch myself from my old provider! I really like what you guys are doing to modernise banking with better tech and a better approach. Iām so excited to see where you go next! 
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Hi! Iām Alvina, a 3rd year uni student. Just received my Monzo card about a couple of months ago after seeing my friend swaggerinā around college with his bright coral card. It works perfectly and Iām impressed by the functionality of the app (never thought Iād get this excited about budgeting). Such a stellar example of how technology is changing everyday banking. I find the community aspect of Monzo very interesting, so here I am snooping around Monzo forums 
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Welcome both @JackMTR and @alvina
Nice to have you onboard, if you were working at Monzo what feature would you push to add next / improve 
?
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Hi @Jackcrwhitney !
Hmmā¦ A bit of a long shot, but Iāve been doing quite a bit of Christmas shopping recently and collecting a ton of receipts in my email, some of them from physical, not-online vendors e.g. Uniqlo. Would be nice if the receipts were automatically sorted neatly in my Monzo app (along with my payments).
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Hi @Jackcrwhitney!
I like @alvinaās ideas. It would make things a lot easier for returning and refunding if digital receipts were logged against the purchase.
I know itās on the way but Iād really like to view ISAs from other providers within the app, such as Nutmeg, Chip, Plum, Funding Circle, Moneyfarm etc. I think to start with you could just provide a view (balance, % change, next payment expected + amount) then give more management options going forward.
Also, like youāve partnered with TransferWise for international payments, you could maybe consider partnering with Moneybox to offer ways to expand on the coin jar
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Hi There
Thank you for the welcome!
Not much to tell - self employed - been in technology related work for over 30 years but shy away from trying to understand things. i.e. Use a mobile to make calls and thatās it Was recommended to try the card - so giving it a bash.
Son called Alexander, Dog called Rufusā¦girl in her very early 50s
Thatās me
Look forward to journeying together
Sharon
AKA Matron
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Hello!
Iām Paul bit new to the community and wanted to say Hi,
Iāve got a bit question to ask as the Six Nations draws closer who youāll think will win especially being rugby cup year.
Iām going to put it out there I think Wales will win it!!
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Hello!
Apparently Iāve been a forum member since September '17 but posted a grand total of five times (at the time of writing!).
Iāll try to weigh in on the few things I do know about. I work in finance and Iām a shareholder so although my views are strictly my own I canāt promise that theyāll be impartial.
With the turn of the new year Iām giving some thought to the cricket season. Last year was my first as a full time skipper and my team lost every league match they played. Tips greatly appreciated!
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Hi
England mate.
Hi Gang! Iām Kris, I recently joined Monzo and Iām testing the waters, so to speak, really liking it so far (Although thereās a few things stopping me going Full Monzo at the moment, perhaps those things will be overcome in the next year)
I can be found on Twitter as @KrisWhoTweets, and Instagram as @KrisWhoGrams, and I hope that makes sense of my username.
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I like it 
and welcome! 
Welcome aboard.
I returned full time to cricket last year after I was nearly blinded batting without a helmet to the fastest boweler Iād ever faced and we did really well.
Practice is key. If your players are out of form itās because theyāre not practicing enough. Have a net and get everyone bowling and batting.
7-2 field at the start.
Haha it should be a interesting six Nations
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Hi! I just joined and hope to find a lot of interesting information and tips here!
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Hey Monzoersā¦ Iāve used my card abroad on several occasions (and a few in the UK) and I just wanted to say it is fantastic! Iāll continue to use it and I tell every fellow traveller of itās wonderful existence. Ta. X
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Wow, would love to get involved with a company like this. So impressed with all of the info here. I cannot believe that banking is going this way. Fantastic news.
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Hi ya Richard, Iām a retired woman of 65 and an investor in monzo. Iāve been a customer since last April, love my monzo card, I travel abroad at least three times a year and had the pleasure of going to Australia for two months last May and that is where I first used my Monzo card. It was a great companion on my travels and I used it constantly paying in the local currency. My daughter now has one too.
Glad to be aboard the Monzo train.
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