Got new phone can't log into Monzo

Monzo Chat
7

Hey Sam :wave: I think you may be receiving delayed login emails and therefore tapping on expired magic links.

This sometimes happens, especially if your email address is a Yahoo or Btinternet one.

Also, if your email client in your phone threads messages from the same sender, you may be tapping on a very old link without realizing it.

All in all my suggestion is:

  • Delete from your inbox all the login emails you’ve ever received.
  • Request 1 (and only 1) new login email (make sure you enter the email address associated to your active Monzo account).
  • Wait patiently for the login email. Don’t request a new one.
  • Keep your inbox (and spam folder) checked for at least 30 minutes.
  • If/when you receive the email, tap on the magic link. You’re back in! :punch:
  • If it still does not arrive, contact support, provide your email address and the 9 digit code of your Monzo card (bottom left), and ask to investigate.

Hope this helps!

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