Monzo email with magic link not arriving

Cannot log into my monzo account after asking .e to enter email and a magic link will be sent to my email to log in no email has arrived been over 30 mins anyone else having this problem?

is it in your junk folder ? if it is it probably won’t work as it has a life span I believe - after 10 mins it doesnt work ( ??? ) so you would need to delete from your email and re apply for a magic link

Also make sure you haven’t made a typo or anything in your email address.

I’m not even getting any emails sent anymore I have pressed re send email over a dozen times I have also double and triple checked the email is exactly right this is very frustrating as I need to pay for something and I cant access my account

Can you get in on web.monzo.com?

Also, who do you use for your emails? EG.Hotmail Gmail…

similar problem ??

I got the 10 minute expiry from here - :man_shrugging:

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It really isn’t. Almost all transactional emails (which is what this is, as opposed to marketing emails) are within 30 seconds IMO.

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You are talking to someone who sends over ten million a month, I know how both transactional and bulk emails work :+1:.

SMS is not the holy grail. Cell networks have outages - sometimes for many many hours.

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Oh I agree with that. I don’t like Magic Links in general, not just Monzo using them.

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They not perfect some email clients you would get them in spam so unless you look you won’t know and won’t get any notification. They is a time limited as well.
Maybe they could offer sms as a back up just in case you dint get the magic link.

Yes I agree with you

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2FA - Both interesting and worrying at the same time;

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