Hi, I can not get into my account, give the correct email, monzon sends email back with the magic button to press, I press, it sends me to the app but then says use last sent email but I am. I have uninstalled and reinstalled but still nothing I am now stuck abroad with no way of seeing how much is…

Hi, advice for this type of situation has been to delete all Magic Links in your inbox and then request a new one.

[image] Got new phone can't log into Monzo Monzo Chat Hey Sam wave I think you may be receiving delayed login emails and therefore tapping on expired magic links. This sometimes happens, especially if your email address is a Yahoo or Btinternet one. Also, if your email c…

Hi thanks for advise, I have deleted all other magic buttons, still giving me the same.

Hi, still no good looking at time scale and only done it once more, deleted everything, waited till now to try again but nothing, contacted help@monzo.com not been in contact yet. Thanks though to all the advise

https://web.monzo.com/ will be of some help to you if you’re keen to check your balance :slight_smile: It doesn’t sound like this is your problem but check your spam emails to ensure the latest monzo magic link hasn’t ended up in there by mistake :ok_hand: Hopefully monzo will get back to you shor…

Thanks managed to get and see balance, thanks for that. Hopefully will get in to account soon.

Hello! I’m so sorry to hear this :disappointed: Just to check, have you tried reinstalling your Monzo app? If not, please can you try that? :pray: If that doesn’t work, please can you then try signing into your email through a web browser rather than using your email app? Thank you so much!

Cannot log in to account

UK Help

anon95680666 6 April 2019 14:56 3

( the 9 digit code mentioned was when it was prepaid cards )

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Cannot log in to account

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