Yesterday, randomly and for no apparent reason, I was logged out of my Monzo app. I have never had this happen before and used the app as usual only a few hours previously to send a payment. Next thing I knew I opened my app to check balance and it’s asking me to log in (?!)
The problem is, I enter my email address… I wait for the email to arrive as instructed, then I click the button in the email but then I get an error!
I AM clicking the link in the most recent email each time. I have tried multiple times since yesterday evening yet every time a new email is sent and I click on that newest email I just get the same error.
I am now extremely frustrated and worried. I can’t access chat because I can’t log in. There doesn’t appear to be any secondary way of logging in when this email system in place doesn’t work like this. I tried emailing Help@monzo.com yesterday evening and marking it as urgent but still have not had any response.
This is my main bank account and it is essential I have access to it. Although I’ve had an Monzo account since 2016, I am seriously thinking the switch to monzo was unwise now I’ve been left unable to access my account like this.
Can anyone offer a way of getting urgent help from Monzo without being logged into the app?
Thank you for any help and advice