Can’t Get into Monzo - BUG?

For the last few days every time I have tried to get into Monzo, which I use daily, it has been totally ‘logged’ out so I have to get an email link sent to my registered email then log in from there.

As of yesterday when I request an email - they are not being revived into my Yahoo account. I have requested many times, nothing works. This means I am completely unable to access my account at present.

I am on the latest version of iOS. I have already uninstalled and reinstalled the app. Nothing is working.

Have you contacted Monzo? (Presumably by the phone no on the card since you can’t access the chat feature)

Tried yesterday - but went into a hold pattern… and gave up. I will try again today! I’m just trying on here too to see if anyone else is having the same problem.

Is the email address you’ve provided a Yahoo one, or are you using an email redirect service that forwards to Yahoo?

I had a similar problem last year. I was using a redirect service from my own .com website to my Yahoo mail account, and it turned out that service was blocking Monzo’s emails as spam - and they weren’t even reaching me.

It took a while to understand what was going on, but once I’d contacted Monzo support and changed the email address they had for me to my Yahoo account (with no redirects), everything worked swimmingly.

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Hi Justin,

Thanks for this response. It is simply my yahoo account, there are no redirects on it.

I am accessing it via the mail app on my iPhone though - so I will see what happens if I log on through my MacBook.

Thanks again

Sorry if you’ve done this, but have you checked your junk/spam folder?

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No problem. Sorry my response wasn’t more helpful to you, but worth a shot!

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It won’t work if you log in from your MacBook. You’ll need to click on the magic link from the email on your phone as this is how it talks to the app :slight_smile:

Thanks Charlie - I did realise this. I was going to check on my laptop to see if the emails show there. This way I know if it is a yahoo/iOS issue or a Monzo issue.

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Thanks nelliep- yes I have checked there :blush:

Ok…it was just a thought! When you do get a solution please feedback so we know if it ever happens to us! :smile: