UK Help

Bug Reports We get a lot of individual feedback from people about UI/UX bugs. Whilst this is great, it is really difficult to collate and sometimes we don’t have all the information we need to reproduce or fix a bug

Topic	Replies	Views	Activity
About the Help category Help	12	12864	14 May 2018
Tags for pot payments in/out Bug Reports	3	43	19 March 2026
Cannot open Personal Account Help	14	63	19 March 2026
Wrong CVV but payment taken Help	6	153	18 March 2026
Can’t connect Chase to Monzo personal account Bug Reports	2	52	17 March 2026
Transfers from RBS to Monzo Bug Reports	3	68	17 March 2026
Chargeback Bug Bug Reports android , bug	0	37	17 March 2026
Merchant Data Corrections Help	3583	111052	17 March 2026
Dashed line in Trends not showing Bug Reports android	8	187	17 March 2026
Favourites not appearing in Bill Split UI Bug Reports iphone	0	48	16 March 2026
Charge back button does not work Bug Reports android , bug	0	74	16 March 2026
Your bank declined one or both of our small authorizations. If you clear this issue up with your bank, you can retry then. Help	3	119	13 March 2026
Bill Split not available for Monzo Content Insurance Bug Reports	1	76	12 March 2026
The Trends shortcuts at the top of the ‘Home’ tab open the previous month Bug Reports iphone	12	200	12 March 2026
Question about Monzo Flex limit - can it go over? Help flex	3	81	12 March 2026
Upcoming transaction thinks investment comes from current account instead of savings pot Bug Reports android , investments	6	127	11 March 2026
‘You can borrow more… £0 more!’ Bug Reports	1	149	11 March 2026
Very laggy when dealing with transactions in Trends Bug Reports iphone	2	74	9 March 2026
IOS app so laggy it’s unusable Bug Reports iphone	11	300	5 March 2026
Multiple accounts from linked provider; multi-currency Bug Reports	1	54	5 March 2026
Monzo Branch postcode incorrect (London) Bug Reports android , bug	4	195	5 March 2026
False positive "duplicate transaction" warning Bug Reports	1	49	5 March 2026
Referral bonus not paid Help	4	92	3 March 2026
Do I lose my custom categories if I downgrade from Perks to Free? Help	2	87	2 March 2026
How to set up multiple categories for a transaction? Help	9	246	27 February 2026
Wages not pending but sent from employer Help	22	6116	26 February 2026
Negative balance shows as positive on the account select sheet in Payments Bug Reports iphone , bug	0	41	26 February 2026
Can I exclude a payment from my spending? Help	4	54	25 February 2026
Quotation bug in business pro Bug Reports monzo-business-pro	2	90	22 February 2026
Income evidence for overdraft Help	7	207	22 February 2026