UK Help

Bug Reports We get a lot of individual feedback from people about UI/UX bugs. Whilst this is great, it is really difficult to collate and sometimes we don’t have all the information we need to reproduce or fix a bug

Topic	Replies	Views	Activity
About the Help category Help	12	12891	14 May 2018
Payment from my card and received no help from Monzo Help	1	96	8 April 2026
Cash deposit admin issues Help	0	75	8 April 2026
Cannot open Personal Account Help	15	162	8 April 2026
Investments money invested total Help	1	72	6 April 2026
Split Category Automatically Sets Default Category Bug Reports	0	30	2 April 2026
Security settings Bug Reports	1	73	1 April 2026
Pin blocked and it fails to send the video Help	1	45	1 April 2026
Cashback (at tills!) Help	6	252	31 March 2026
Multiple Category Selection on Joint Account Help	4	218	31 March 2026
Is there an issue with the help function Help	4	63	30 March 2026
Default account selection on payments screen Help	3	47	30 March 2026
Pay at pump in Asda petrol. Help	15	391	27 March 2026
Face recognition selected, but if still does not work Help	12	593	26 March 2026
Difference between pot balance and savings goal Help	5	270	23 March 2026
Monzo Pots and DDs Help	5	114	23 March 2026
Paying in cash with Monzo Help	13	2310	22 March 2026
Can't add receipt to Flex transaction Bug Reports	5	433	21 March 2026
Unable to input amount into Loan pay extra amount field Bug Reports	1	74	20 March 2026
Equifax score frozen and wrong since June 2025 — Monzo and Equifax both blame each other Bug Reports	1	89	20 March 2026
I need Help Help	18	1842	20 March 2026
Tags for pot payments in/out Bug Reports	3	64	19 March 2026
CPA in Scheduled Payments does not appear in upcoming Activity Help	1	47	19 March 2026
Wrong CVV but payment taken Help	6	191	18 March 2026
Can’t connect Chase to Monzo personal account Bug Reports	2	60	17 March 2026
Transfers from RBS to Monzo Bug Reports	3	123	17 March 2026
Chargeback Bug Bug Reports android , bug	0	44	17 March 2026
Merchant Data Corrections Help	3583	111400	17 March 2026
Dashed line in Trends not showing Bug Reports android	8	198	17 March 2026
Favourites not appearing in Bill Split UI Bug Reports iphone	0	52	16 March 2026