Issue: Android fingerprint / Pixel Imprint login is a bit temperamental
Details to reproduce: Click on a Monzo notification which takes you to the app
Try to log in using Pixel Imprint fingerprint login
Nothing happens
Tap elsewhere to dismiss the “Confirm it’s you to unlock then…” pane
Tap “Try again”
Actually log in using Pixel Imprint fingerprint login OS: Android 12 Device: Google Pixel 4a App Version: Monzo 4.7.0
The increasing reports due to the influx of Pxl6 users and my experience of A12 on Pxl5 indicates a common issue with A12.
Open Monzo (with biometrics enabled) - Monzo asks for fingerprint - put finger on sensor - nothing happens.
Tap outside of the area of the biometric login ‘window’ (towards the top of the screen) to dismiss the bio-login, then tap on ‘Try again’ at the bottom right. Bio-login window pops up and placing finger on fingerprint sensor works immediately.
I can’t reproduce this on mine, I’m in 1st time every time. I’ll have to put a transaction through which brings up a notification to login and see what happens.
Except (at least for me) it’s only Monzo that I’ve experienced it with. Having paid closer attention last time I appear to get a fingerprint prompt and then another fingerprint prompt on top of it.
I have the same issue on my Pixel 5, running Android 12. Had just assumed it was the phone telling me it’s time for an upgrade, but looking at this thread, perhaps not. Phew!
I’m on Android 10 with a Fairphone 3, I get a variation of this where I’m frequently needing to give my fingerprint twice to login, something I don’t see for other apps, only Monzo.
It’s the same issue - an ‘initial miss’ of fingerprint recognition (meaning, having to tap your finger twice to have it recognised and gain access to the -quite-rightly- biometric protected app)
Came here to report the same issue. FWIW, it appears like the fingerprint ID launches twice - the screen flashes, then it won’t recognise that a finger is on the reader. Canceling then tapping ‘Try again’ works.
Signed up just to reply to this issue. I’m surprised that:
This issue is still ongoing after months
It doesn’t appear to have been acknowledged by Monzo
To report bugs in the app you’re just forwarded to this forum and hope that it’s picked up (rather than customer support logging it).
I’ve been having this issue too for months and it’s really annoying - it happens both for authentication when logging in and authentication when confirming a payment. I’ve got biometrics turned on for other apps but it only happens for Monzo.
Not to derail the topic but I signed up to report this today as I’ve started having to select categories twice now too, adding to the annoyance.