We’re experiencing some delays with getting cards out and I wanted to let you all know what’s happening as it happens.
We only have one supplier who makes our prepaid cards (fear not, that’s not the case for the current account!). They are currently updating their personalisation machines. These are the machines which emboss the cards, and programme the chips and mag stripes.
Due to some timing issues our supplier has been unable to get cards to us as quick as we need them and there is a break in the service this week, which means we won’t get more cards. This has affected a number of their customers and we’re working hard to fix this as soon as we can.
We’ve got a small stock of cards at the office and have prioritised replacement cards to current users until this issue is resolved.
This means we won’t be able to send cards to new users until we get more cards from our supplier - this is expected to go on for this week, but should be resolved next week. If you’re affected by this we’ll contact you directly, so please don’t feel that you need to reach out to customer support yet.
Apologies to anyone who this is causing issues for. Let me know if you have any questions and I’ll do my best to answer them here.
TL;DR Due to supplier issues there won’t be any new monzo cards sent out this week, but we’ll continue to replace cards for existing users