My friend who signed up to Monzo a while back recently deposited his £100 to receive his card. Apparently on the app it told him he was eligible for a card immediately and it would take 2 working days to be sent out to him.
2 days passed, and nothing arrived, so he contacted Monzo support who advised him there had been some issues and that they’d send one out right away.
This was last Tuesday I believe, and he still hasn’t received his card. Granted, it really isn’t long but he is quite an impatient person and has already had to contact support once about this.
He told me he might just cancel, as it doesn’t instill much confidence in him for Monzo to correctly handle his money.
He doesn’t know I’ve posted here, but was hoping I could get this sorted for him, as it does make Monzo look bad and all I do is talk up Monzo. Not to mention I have a vested interest in Monzo’s long term success.