Hey, I’m Anthony - I haven’t been around the forums much but I’m in our Core team and deal with the card end of things!
I’ve been mulling over which delivery services we’d offer for our current accounts recently and thought I’d put it out into the community to see what your thoughts are.
At the moment the way we deal with any ‘urgent’ card requests is through our already busy customer support team, I’d like to offer this service through the app. For the current accounts the cards will have names on so will go via the manufacturer, this will increase delivery time by around 1 day but I wouldn’t want to lose the ability to get cards into people’s hands very quickly if they needed or wanted it.
It would be great to offer an expedited service to users, but to do this we’d need to (for the short term!) give out cards without names on them as we do with the pre-paid cards, as they’d need to go straight from HQ.
Downside: As we scale it’s unlikely we would be able to offer this service for free like we do now too. If all our current users requested expedited delivery to get their first debit card it would cost ~£1m!
- What are your thoughts on getting a card without a name on when you’ve paid for expedited delivery?
- Short term we’d be aiming for guaranteed ‘same day’ in central London and ‘next day’ outside, is this something for which you would feel £10 is reasonable? Ideally lower, but getting the price of £5 get a lot more tricky, thoughts?
Apologies for the essay, looking forward to hearing any thoughts you have on this, nothing set in stone yet!